What can I say:
I purchased two boxed retail games (Order of War and Cities in Motion). At no point did I realise that these games could never be sold on as second-hand games like a pot, kettle or fridge.
When installing the games you have no idea Steam is a third-party agent, upon launching the games the copy protection kicks in: I was forced to join Steam as they manage the copy-protection, something I have no problem with as nobody enjoys working for free.
I happily played the games but once finished uninstalled Order of War. I realised that it was still present on the PC clogging up space so checked on Steam. They had instructions to 'completely remove' the game. Except it didn't. It was still there in "my library". I asked them to completely remove it and disassociate the copy key so I could sell it as a second hand game on Feebay.
They replied that the copy protection was permanately bound to my account: ie: I could never sell it on.
Below is the dialogue I've had with them since, one of my mails I was a tad drunk as I met with my 25-yr old son, but if you have the patience to read all of them you will see why the new form of capitalism is just so discusting and why so many are angry (and if a lawyer/barrister can help, please let me know)
(And please forgive my increasing frustration with them, I just feel this is so important)
START:
Hello,
I am trying to completely remove "Order of War" on my PC and on steam.
I have done so on the PC following your instructions but it remains in the steam library.
I wish to sell the game at a carboot as I have finished this discraceful bug-riddled game, so how do I remove it from the library? Finally, I hope this removes the CD key from my account to allow a new owner to play it, although they will be warned of the many bugs, unlike Square Enix who chose to keep quiet about the discusting state of the game.
2 Message by Support Tech Sterling on Sat, 15th Oct 2011 8:33 am
Hello Toby,
Thank you for contacting Steam Support.
Unfortunately, used CD Keys (whether resold or given by an individual or a store selling used goods) cannot be activated via Steam.
We will be unable to remove the CD Key from your account.
3 Message by you on Sat, 15th Oct 2011 9:03 am
Hi,
Can you please confirm that, if I understand what you say, the CD key has
changed from being a form of copy protection (something I support as nobody
likes working for free) to a system designed to prevent people from selling
on their unwanted goods?
I really hope it isn't the latter, and if it is, is almost certainly
breaking consumer protection/trading laws in every nation within the EU.
Could I please have confirmation on this.
I wish to sell on this game (for 99p), I want the next owner to be able to
install and play the game, furthermore I want no memory of this game so I do
not wish to see its name in "my" library in steam.
Toby Rowe
----- Original Message -----
From: "Steam Support" <email>
To: "Toby Rowe" <tobytobes>
Sent: Saturday, October 15, 2011 4:33 PM
Subject: RE: Complete Removal - [1502-QUAZ-0705] [d3341c09]
4 Message by you on Mon, 17th Oct 2011 1:49 am
----- Original Message -----
From: "Steam Support" <email>
To: "Toby Rowe" <tobytobes>
Sent: Saturday, October 15, 2011 5:03 PM
Subject: RE: Complete Removal - [1502-QUAZ-0705] [d3341c09]
I am still awaiting a reply to my previous message.
5 Message by Support Tech Sterling on Tue, 18th Oct 2011 8:22 am
Hello Toby,
The buying, selling or trading of Steam accounts, games or CD keys is a violation of the Steam Subscriber Agreement.
As the CD Key has been associated with your account, we are unable to remove it and set it to a different Steam ID.
Steam games cannot be transferred between users.
The Steam Subscriber Agreement can be found at:
http://store.steampowered.com/subscriber_agreement/
Thank you for contacting Steam Support.
6 Message by you on Tue, 18th Oct 2011 10:10 am
This is a boxed retail version of the game, not a download from Steam.. I
didn't ask to join Steam, I was forced to as it has a protection code that
must be entered online at Steam.
Steam has no ownership of this boxed retail game, and once again I will ask
you to disassociate the CD key from the Steam account (that I was forced to
create when I installed another boxed retail game: Cities in Motion.)
I have reported the ongoing attempt by Steam to close down the second-hand
trade (on behalf of the publishers I presume) to the relevant EU authority
and I sincerely hope they take action against this illegial activity.
However, I wont hold my breath.
Trying to close down the second hand trade in games is so wrong on so many
levels, and ironically will end up hurting the publishers as much as the
consumers.
After 22 years of enjoyment from playing PC games I'm about ready to quit: I
have a good selection of old games to keep me going and about 20 waiting to
be played, I really hope that none of them require me to use Steam.
----- Original Message -----
From: "Steam Support" <email>
To: "Toby Rowe" <tobytobes>
Sent: Tuesday, October 18, 2011 4:22 PM
Subject: RE: Complete Removal - [1502-QUAZ-0705] [d3341c09]
7 Message by Support Tech Sterling on Wed, 19th Oct 2011 9:06 am
Hello Toby,
As previously stated we are unable to move a game, whether purchases at retail or on Steam, to another account.
Steam games cannot be transferred between users.
Please visit the Steam Subscriber Agreement for any other questions regarding the transferring of games to different accounts.
The Steam Subscriber Agreement can be found at:
http://store.steampowered.com/subscriber_agreement/
Thank you for contacting Steam Support.
8 Message by you on Wed, 19th Oct 2011 11:15 am
I am not seeking to transfer the game anywhere, I simply wish to sell the
boxed retail game to another person via ebay or a car boot sale, at some
point I will also be wanting to sell my boxed retail version of Cities in
motion in the same manner.
What I do not want to happen is for the new owner to install the game only
to discover that when they go to enter the copy protection key they are told
it is already in use, despite the fact it will not be in use as I will no
longer posess the game/s: they will.
----- Original Message -----
From: "Steam Support" <email>
To: "Toby Rowe" <tobytobes>
Sent: Wednesday, October 19, 2011 5:06 PM
Subject: RE: Complete Removal - [1502-QUAZ-0705] [d3341c09]
9 Message by Support Tech Sterling on Thu, 20th Oct 2011 9:12 am
Hello Toby,
Steam game subscriptions, CD keys, and redeemed gifts are non-transferable and cannot be reset or moved between Steam accounts.
We are unable to transfer this game to another account or remove it from your Steam ID.
Thank you for contacting Steam Support.
10 Message by you on Thu, 20th Oct 2011 1:21 pm
It seems that I am going in circles here.
This game: Order of War, was published by Square Enix, not Steam, it was
sold by a retailer, not Steam.
The only connection this game has with Steam is Steam is used as a one-off
Copy protection check each time the game is installed.. That's it. Period.
I do not buy boxed retail games to have a third party (Steam) tell me it
suddenly owns the game (It doesn't), I do however own a boxed retail version
of the game, and at the risk of repeating myself is one of many games I
intend to sell second-hand.
Can I have the name of a person to deal with as I'm really getting fed up
with this.
----- Original Message -----
From: "Steam Support" <email>
To: "Toby Rowe" <tobytobes>
Sent: Thursday, October 20, 2011 5:12 PM
Subject: RE: Complete Removal - [1502-QUAZ-0705] [d3341c09]
11 Message by Support Tech Sterling on Fri, 21st Oct 2011 9:32 am
Hello Toby,
The game, Order of War, has been registered with a CD Key to your Steam account.
Once a CD Key has been registered to a Steam ID we are unable to remove it so it can be added to another Steam ID.
Please visit the Steam Subscriber Agreement for any other questions regarding the transferring of games to different accounts.
The Steam Subscriber Agreement can be found at:
http://store.steampowered.com/subscriber_agreement/
We will not be able to remove the CD Key from your account.
Thank you for contacting Steam Support.
12 Message by you on Fri, 21st Oct 2011 1:02 pm
This is getting very tiresome.
I asked for a single member of staff (with a name) so that I can deal with just one person: and know who I'm dealing with.
I will make just two points now and ask some questions after the weekend.
Point One: Nowhere on the boxed game does it mention Steam, let alone the Steam policy of deliberately attempting to prevent second hand sales of boxed retail games published by games publishers (not Steam) that have been 'purchased in good faith'.
Point two: User agreements are fine providing they do not contravene the laws of a land, if they do then the agreement is null and void. The trading and consumer protection laws that are paramount regarding this game are those of the European Union and the United Kingdom.
I will look at the user agreement after the weekend and would also appreciate the trading address of Steam.
----- Original Message -----
From: "Steam Support" <email>
To: "Toby Rowe" <tobytobes>
Sent: Friday, October 21, 2011 5:32 PM
Subject: RE: Complete Removal - [1502-QUAZ-0705] [d3341c09]
13 Message by you on Fri, 21st Oct 2011 1:18 pm
One other thing:
I repeat for the third time: I do not want the game transferred to another
steam account. I want to sell the game either on ebay or at a car boot sale.
This is a physical boxed retail version of the game, published by Square
Enix.
----- Original Message -----
From: "Steam Support" <email>
To: "Toby Rowe" <tobytobes>
Sent: Friday, October 21, 2011 5:32 PM
Subject: RE: Complete Removal - [1502-QUAZ-0705] [d3341c09]
14 Message by Support Tech Sterling on Sat, 22nd Oct 2011 6:31 am
Hello Toby,
I have been working with you on this ticket since you submitted it.
Unfortunately, your CD Key has been used with your Steam ID- used CD Keys (whether resold or given by an individual or a store selling used goods) cannot be activated to different accounts.
This means the CD Key you are attempting to remove from your account for the purpose of selling is not something we can do as it will eventually need to be registered to a different Steam ID.
Please note that the buying, selling or trading of games or CD keys is a violation of the Steam Subscriber Agreement.
Steam games cannot be transferred between users.
We will not be able to assist you with this request.
If you have further questions please visit the Steam Subscriber Agreement.
The Steam Subscriber Agreement can be found at:
http://store.steampowered.com/subscriber_agreement/
Thank you for contacting Steam Support.
15 Message by you on Sun, 23rd Oct 2011 5:26 pm
Blimey mate,
In this time , and with all our exchanges you stll cannot tell me your name?
Tonight I was out for a drink with my 25 year old son, we argued over
whether Australian girls were more honest than the Brit equilalent (It's the
Yank girls that are most honest by experience btw imo, if New Yorkers, in my
48 years of life as a Londoner).
So, when I'm hung-over no more on Tuesday, can we discuss the term "in good
faith": It covers a whole range of how you expect the product to be be when
you purchase it: "In good faith" really means just that: you expect a
product to be/behave or look like a certain thing/perform in a certain way
etc, etc, It's a catch all phrase to protect you and me against rampant
capitalism, but not the reason it was crafted 30 years ago.
Anyway, A tad pissed (drunk) after a good night out with my boy, I hope you
appreciate what Steam is attempting to do do with the future PC gamers
(console companies rejoice).
Steam will kill future PC gaming as it's the nippers (kids if you are Yanks)
that need second-hand games to then get them to see such superb historical
games such as "Europa Universalis" that stretch the imagination of a child
as they learn about our common history (US/UK et al) within the game.
Is a child 8? Yep. Does she have a mate who has a console box? Probably.
How likely will she see an educational game such as EU against a
"kick-and-punch" game on the consoles?
Steam needs to promote the better quality of PC games rather than ensure the
demise of the already fragile existence of the PC games, Paradox of Sweden
is now crap, but AEGOD of France still produces games to make all think,
even if they are now owned by them).
Steam. Her management attitude needs to take a long hard look at where it's
current stategy will take them: Shitty boring console games.
I want no reply untill they have played "Europa Universalis II" or
"Tropico", "Railroad Tycoon II". "Patrician II"
If we go back even further: would Sony have made or even entertained the
great Sid Meier? Nope. Railroad- (It's called a railway you Yanks

Tycoon, how many Tycoon games educated kids back then? Colonization, another
great game by him.
Instead of Steam trying to destroy the future PC market they should be
educating the current children of the wonders of PC games. like EUII, as
most makers expect that you have just a tiny-weeny bit of IQ, unlike console
games.
Anyway, you've repeated the "company line" to adnauseum, actually never
given your name, about time you got honest, and gave a real reply mate!
Toby
"The goose that laid the golden egg" springs to mind when it comes to the
stupidity of Steam, they are trying to make a single game purchase of £30 be
non-transferable, to me I see it killing the only branch of the gaming
industry that actually makes children think, rather than want to "kick and
punch" another child as in console games. If De Witt or whatever the trade
commisioner of the EU agrees I may get a reply within a few days.
I think it's too important for the monopolstic tendencies of the current
crap form of modern capitalism to decide.
----- Original Message -----
From: "Steam Support" <email>
To: "Toby Rowe" <tobytobes>
Sent: Saturday, October 22, 2011 2:31 PM
Subject: RE: Complete Removal - [1502-QUAZ-0705] [d3341c09]
16 Message by Support Tech Sterling on Tue, 25th Oct 2011 9:42 am
Hello Toby,
If you have any further questions, please let us know - we will be happy to assist you.
17 Message by you on Wed, 26th Oct 2011 6:49 pm
Hi,
Well yes,
1)
I've asked for the name of a person to deal with but it has been ignored.
2) I've asked for a trading address and it has been ignored.
3) (Without looking when I posted my drunken message) I asked for feed back
on "within good faith", but have had none.
Look Steam, I can take you to court for just £15. It's called a small claims
court, for you to defend it will require a lot if you are are Yank firm.
(That is a friendly expression btw as I've noticed some Yanks get funny
about it these days).
I can promise you that I will spend as many hours as it takes to inform
Newspapers, gaming sites and general media to understand what the case
involves: Steam attempting to shut down sales of second hand games.
Not good enough.
I detest the natural monopoly that companies dream of. No company in the
history of the planet has ever achieved this, probably as none seek it as
most take second-hand sales as a compliment. (and rightly so).
For you as a third party agent of the companies you serve I'm sure most are
not even aware of your position and would be annoyed to discover your
attempt to cut off the nippers discovering computer games, rather than the
"kick and punch" crap console games offer. (eg: a second-hand game on ebay
will cost a child potentially 99p, not £35: it is how they discover games
that make you think rather than discover the kick and punch console games.
In Britain if I decide to buy a pot I can expect that at home I expect the
pot to perform and behave as a pot.
If I buy a computer game I expect that like the pot, I can sell it at a
later date, especially if if has no dislaimer telling me it cannot be, as
the game I am querying, and like the pot doesn't, You are breaking the law.
I can promise you in law that you dont have a leg to stand on.
Replies to the above will be appreciated, this time actually answering them.
Craft your words carefully as this is something I'm prepared to go to court
over as it challenges the basic right of a person to buy a product and then
decide to sell it on.
Toby
----- Original Message -----
From: "Steam Support" <email>
To: "Toby Rowe" <tobytobes>
Sent: Tuesday, October 25, 2011 5:42 PM
Subject: RE: Complete Removal - [1502-QUAZ-0705] [d3341c09]
18 Message by Support Tech Sterling on Thu, 27th Oct 2011 10:06 am
Hello Toby,
As previously stated, your CD Key has been used and is attached with your Steam ID- used CD Keys (whether resold or given by an individual or a store selling used goods) cannot be activated to different accounts.
This means the CD Key you are attempting to remove from your account for the purpose of selling is not something we can do as it will eventually need to be registered to a different Steam ID.
Please note that the buying, selling or trading of games or CD keys is a violation of the Steam Subscriber Agreement.
Steam games cannot be transferred between users.
We will not be able to assist you with this request.
If you have further questions please visit the Steam Subscriber Agreement.
The Steam Subscriber Agreement can be found at:
http://store.steampowered.com/subscriber_agreement/
Thank you for contacting Steam Support.
19 Message by you on Thu, 27th Oct 2011 5:22 pm
You have still failed to both engage and respond to my requests for information, and they are really very simple:
1) A name of an individual. (a company law firm is fine)
2) The trading address of the company.
By consistantly failing to respond to the points I am making it looks to me, and possibly to a court, that the company is nervous about the legal position they are in. I do not need you to endlessly repeat that the copy protection is bound to my account.
I would like the view of the company on these points:
1) I buy a game made by a firm that has decided to employ you for copy protection (with this I have no problem and support them if it helps to eliminate those trying to get a free ride). I wish to sell a game once I have finished with it: over 22 years of buying hundreds (really) of games I have only ever (thus far) kept 27 as I consider them seminal master games.
I currently have 17 games waiting disposal, two of which have Steam involved (Order of War and Cities in Motion)
Selling a game on FeeBay and paying though FeePal generally gets me 50p after all fees, postage and jiffy bag are paid, so 3 sold games nearly buys me a single cup of tea in a Starbucks: I dont sell them for money, they are sold for the two reasons I mentioned before.
2) The legal stuff: Order of War was developed by Square Enix, not Steam, you were used by Square Enix for copy protection, however, your attitude towards this game clearly indicates that you consider you own the game, not Square Enix. I would like a legal response from your legal team as to which way, and how, you consider this ownership: Points of fact:
1) Nowhere on the box ("point of sale" in legal terms) is it stated that an account with Steam is required. This contravenes the The Consumer Protection from Unfair Trading Regulations, 2008
2) At no point (including the installation process) are you warned that Steam is an unavoidable 3rd party that you must join.
3) Upon actually playing the game do you only then discover that you must join Steam when the copy protection occurs. All of which (including the above) would be construed as misleading, at best, in a court of law.
Steam: Clearly trying to knock out the second hand games market but is carrying it out in an illegial fashion. No problem if that is what you wish to do, but by doing so you should make it clear on a product purchased in a shop that the 'boxed retail version' a customer is buying cannot ever be sold to another, like a pot, sofa or fridge: this allows potential customers to avoid Steam.
I wish for the trading address to come from you so I can take Steam to court, thus far I've only commented on one single consumer law you have broken, I'd like to challenge you on others as well.
In summary, as a Brit I am not ligitious like my USA cousins, it's not how we are made as a people, but I'm so concerned with what this company is doing that I wish to test it in a court of law.
Toby
----- Original Message -----
From: "Steam Support" <email>
To: "Toby Rowe" <tobytobes>
Sent: Thursday, October 27, 2011 6:06 PM
Subject: RE: Complete Removal - [1502-QUAZ-0705] [d3341c09]
END
Do you agree with me?
Toby