Black screen when starting and ending the game

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Feldwebel01
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 14
Joined: Tue Nov 15, 2016 7:13 pm

Re: Black screen when starting and ending the game

Post by Feldwebel01 »

VPaulus wrote:Do you have an utility named Sapphire Trixx installed?
If yes please uninstall it, reboot Windows and check if the issue persists.
Hello, this Utility is NOT installed. Only the last graphic card driver ist installed without any other Sapphire utility programs.
VPaulus
Slitherine
Slitherine
Posts: 8326
Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

Re: Black screen when starting and ending the game

Post by VPaulus »

I believe Raptr is installed when installing Radeon drivers.
Do you have Raptr installed?
http://raptr.com/download
Feldwebel01
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 14
Joined: Tue Nov 15, 2016 7:13 pm

Re: Black screen when starting and ending the game

Post by Feldwebel01 »

VPaulus wrote:I believe Raptr is installed when installing Radeon drivers.
Do you have Raptr installed?
http://raptr.com/download
Yes, I have Raptr installed. Is there a problem with it?
VPaulus
Slitherine
Slitherine
Posts: 8326
Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

Re: Black screen when starting and ending the game

Post by VPaulus »

Your issue is related with your graphic system
Raptr is know for some issues with some games, specially the PlaysTV module.
I'm not saying that your issue is caused by it, but it's a possibility.
You can uninstall, reboot Windows and run the game and check if it's cause by it.
You can download and install it again, anyway.
Feldwebel01
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 14
Joined: Tue Nov 15, 2016 7:13 pm

Re: Black screen when starting and ending the game

Post by Feldwebel01 »

VPaulus wrote:Your issue is related with your graphic system
Raptr is know for some issues with some games, specially the PlaysTV module.
I'm not saying that your issue is caused by it, but it's a possibility.
You can uninstall, reboot Windows and run the game and check if it's cause by it.
You can download and install it again, anyway.
I have uninstalled this program. Unfortunately the problem could not be solved with it. Do you have another idea?
adherbal
The Artistocrats
The Artistocrats
Posts: 3900
Joined: Fri Jun 24, 2005 6:42 pm
Location: Belgium

Re: Black screen when starting and ending the game

Post by adherbal »

To be clear, which problem is still present:
- Black screen when launching game
- Black screen when quitting game
- Or both?

If launching, then please upload another output_log.txt. If quitting, we've done a minor change to the code that closing the application in the upcoming patch so hopefully that'll make a difference. It's a wild guess though, cos I don't know what's going on here.
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