game crashes at start up

[DAKING]

the game crashes when single player is selected from start menu. it worked perfectly yesterday, today it refuses too. all other buttons work on main menu but when single player is pressed computer freezes and an error messgae comes on windows.

[Myrddraal]

Hi Daking,

If it worked fine yesterday, I would suggest rebooting your PC. If that doesn't work, could you get the log file (ctgw.log) from the Commander The Great War folder in your documents library, and upload it here?

Is the error message the standard 'not responding' windows message, or does it give any details?

[DAKING]

i found this in the documents folder for commander

Log date: 2012-11-16 19:19:03
[19:19:03][3f0][3]Commander: The Great War(v 1.1.2)
[19:19:03][3f0][8]Operating system: Windows 7 Service Pack 1
[19:19:03][3f0][8]Number of processors: 8
[19:19:03][3f0][3]Audio device used: Generic Software
[19:19:03][3f0][8]OpenGL 1.5: OK
[19:19:03][3f0][8]OpenGL Context version: 4.1
[19:19:03][3f0][8]OpenGL Vendor: ATI Technologies Inc.
[19:19:03][3f0][8]OpenGL Renderer: Radeon (TM) HD 6770M
[19:19:04][3f0][3]Setting vsync
[19:19:04][3f0][3]Initializing video player
[19:19:04][3f0][8]Allocating new vertex buffer
[19:19:04][3f0][3]Loading main script
[19:19:04][3f0][3]Loading app script
[19:19:04][3f0][3]Script init
[19:19:04][3f0][3]App version:1.1.2
[19:19:04][3f0][5]Today is: 16.11.2012
[19:19:04][3f0][8]Starting track: main_menu
[19:19:07][3f0][8]Creating new audio source. Count: 0
[19:19:07][3f0][Error][C]:-1(method AddWidget) ui/frontend/menu_singleplayer.lua:484(method AddSavegame) : [.\string_table.cpp(50): Throw in function class Lgs::String __thiscall Lgs::StringTable::getString(const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &) const
Dynamic exception type: class boost::exception_detail::clone_impl<class Lgs::LocalizationException>
std::exception::what:
[struct Lgs::ErrorMessageTag *] =
]

the messgae on windows after the game freezes is "commander the great war has stopped working a problem caused the program to stop working correctly. windows will close the program and notify you if a solution is available.

i have recieved no notifications from windows that a solution has been found. i have tried re booting lots of times but to no avail.

hope this helps. all the best. ps i love your games, its great that a company tackles strategy gaming for history buffs like my self.

[Myrddraal]

Could you tell me the names of the files in your savegames folder?

[DAKING]

yeah sure, the save games in documents, ctgw, save games are
.ctgw
1st save 29 oct 1914.ctgw
autosave.ctgw
AutoSaveEndTurn.ctgw

hope this helps.

[Myrddraal]

Please try renaming '.ctgw' to 'dodgysavegame.ctgw' and try running the game.

[DAKING]

i tried that but still doesnt seem to work. i now have a new error message. instead of the game getting to the start menu and freezing it only gets to the slitherine pre menu and when the play game button is pressed a mesage pops up automatically saying " extension missing: ARB_vertex_buffer_object
this message is new so hopefully we are getting somewhere and im getting closer to the real action!

[DAKING]

i just tried the game again, the message dosent come up straight away. the intro begins, when ever a button is pressed, mouse or keyboard the intro sequence and sound freezes for a split secound then continues. it is only after the sequnce is over or the esc button is pressed to speed throu the intro that the message previously stated appears. thanks again, all the best.

[andrewb31]

I am having the same problem. I have tried re-downloading openGL and updating my graphics card but nothing seems to work. Any suggestions?

[Myrddraal]

Hi andrewb31,

Could you attach a dxdiag report here so we can see what system you're using?

[Myrddraal]

Hi andrewb31,

Could you attach a dxdiag report here so we can see what system you're using?

[andrewb31]

Log date: 2012-12-08 10:21:58
[10:21:58][da8][3]Commander: The Great War(v 1.1.2)
[10:21:58][da8][8]Operating system: Windows 7
[10:21:58][da8][8]Number of processors: 2
[10:21:58][da8][3]Audio device used: Generic Software
[10:21:59][da8][8]OpenGL 1.5: OK
[10:21:59][da8][8]OpenGL Context version: 1.4
[10:21:59][da8][8]OpenGL Vendor: Intel
[10:21:59][da8][8]OpenGL Renderer: Intel Pineview Platform
[10:22:00][da8][3]Setting vsync
[10:22:00][da8][3]Initializing video player
[10:22:00][da8][8]Allocating new vertex buffer
[10:22:00][da8][Error]================================= C++ stack trace ==================================

[10:22:02][da8][Error] (0)
[10:22:02][da8][Error] (0)
[10:22:02][da8][Error] (0)
[10:22:02][da8][Error] (0)


Is this the right info?

[Myrddraal]

If you type dxdiag into a run command you will generate a direct x report, which you can save o file and attach here. It will give us details of your graphics card and operating system.

From the log you posted this looks a lot like your graphics card drivers are not up to date. Could you make sure have installed the latest drivers from the manufacturers website?