Downloading game again?

Robert241167 · Post by **Robert241167** » Sat Jan 23, 2010 7:42 pm

Hi guys

I've been having problems with my PC and have just re-installed Windows XP etc.

When I try and load the game it says I should re-install it as it is corrupted.

What do I need to do to get it downloaded again as I will need to re-install Microsoft Office and am unsure whether I will have lost my e-mail from you.

Cheers

Rob

Post by **IainMcNeil** » Sun Jan 24, 2010 12:56 pm

YOu can look up your order at www.findmyorder.com and that should sort you out.

Robert241167 · Post by **Robert241167** » Sun Jan 24, 2010 2:06 pm

Thanks for that Iain but it says I'm out of my 30 days!

Rob

Post by **IainMcNeil** » Sun Jan 24, 2010 3:12 pm

You need to reinstall which means you need the installer

DR will let you buy extended download service and bolt it on for a couple of dollars but I would recommend backing up all installers to disk when you grab them to avoid the need for this.

Robert241167 · Post by **Robert241167** » Sun Jan 24, 2010 5:08 pm

So I need to pay for the full download again as well as the extended download service or disk?

Rob

Post by **IainMcNeil** » Mon Jan 25, 2010 9:59 am

No definitely not - at worst you have to pay for extended download service. You have already bought the game so all you want is to download it again. I've been asking Digital River to increase the time they offer the download for but so far they have not changed it as it gives them much more revenue than selling games (we receive the bulk of the mony on a game sale). We really recommend burning a backup CD when you get the game to avoid having to pay for another download later.

Robert241167 · Post by **Robert241167** » Mon Jan 25, 2010 11:10 pm

Cheers Iain

It won't let me download it and is coming up with an error but I have mailed the request to Digital River requested an extended download or copy on disc but not at full price.

Rob

Post by **IainMcNeil** » Tue Jan 26, 2010 9:38 am

I'm not sure of the exact process but dont you see a way to add extra services such as extended download or backup disc anywhere?

Robert241167 · Post by **Robert241167** » Tue Jan 26, 2010 12:08 pm

They are there Iain but it was coming up with a server error. Will try again tonight if I don't get a response to my e-mail.

Cheers

Rob

Robert241167 · Post by **Robert241167** » Wed Jan 27, 2010 10:38 am

Hi Iain

I had a response from the customer service department but it appeared very much like those you receive from companies who have moved their help offshore.

Basically because I am out of the 30 days I would need to buy the product again as well as the extended download option.

I have enjoyed the game but am not prepared to pay the full price again as it differs a lot from the tabletop version and I do get to play that a lot both on a friendly basis and on a competitive basis.

Thanks for your help.

Rob

batesmotel · Post by **batesmotel** » Wed Jan 27, 2010 12:09 pm

Just as a sanity check, have you searched on your system to see if the original downloaded installer is still three? If you downloaded it and ran it (rather than just runnning it directly), it probably should be and it might still be around if you just opened and ran it. Certainly worth a little searcing around. If it is, the installer would probably be fine even if the installed version had problems. The name of the installer from Slitherine is Field_Of_Glory_1.0.exe. Not sure if Matrix uses the same or not.

Chris

Post by **IainMcNeil** » Wed Jan 27, 2010 1:13 pm

Hi Rob, can you mail me your order details with a description of the problem and we'll sort it out. This is crazy!

Send to info@slitherine.co.uk

Cheers

Iain

Robert241167 · Post by **Robert241167** » Wed Jan 27, 2010 2:44 pm

Chris - I had to delete the whole folder and empty my trash bin before attempting to re-install it.

Iain - I will send you the details but it may be tomorrow as my Catalans have a tabletop battle straight from work tonight and I won't be home until very late.

Rob

batesmotel · Post by **batesmotel** » Wed Jan 27, 2010 7:53 pm

Robert241167 wrote:Chris - I had to delete the whole folder and empty my trash bin before attempting to re-install it.

Iain - I will send you the details but it may be tomorrow as my Catalans have a tabletop battle straight from work tonight and I won't be home until very late.

Rob

Assuming it was the game installation folder under "Program Files" that you had to delete, the installer usually downloads to another location than where the game installs to. By default, Firefox downloads to your desktop, for instance. Just a thought but Iain is probably your best bet.

Chris