[HELP] Game Unplayable

[Numberyellow]

[continued from general section]

Game locks during opening cinematic. How do we fix it?

[zakblood]

first i'd need a report from your system and if it's a site version or steam install please

http://www.slitherine.com/forum/viewtop ... 83&t=79060

[Numberyellow]

It will not allow me to attach ANY files.

game is from steam

[zakblood]

sorry about that, i must admit that's my fault for now saying how to do it, once the report has been made, just attach it here with first adding the file to a zip, which is then permitted as shown

report.zip

(154 Bytes) Downloaded 106 times

[Numberyellow]

Here you go.

[zakblood]

for steam,

When reporting a bug or error, these are the kind of things we love to get:

The game output_log.txt . This is in your steam folder under "Steam\steamapps\common\Space Game\BSG_Data"

N.b. You can find your install folder by right-clicking on the game in Steam, selecting Properties, then Local Files and then "Browse Local Files"

Your latest save or autosave if you have one. These are in your steam user folder under "D:\Steam\userdata\{YourUniqueSteamID}\544610\remote

and in your case, just the output log, with your report, both these file may point to a reason why the game doesn't work for you

[zakblood]

Here you go.

thanks, file is normal, no errors shown, but does say your at least on the latest version

so now for your DXr report please

[zakblood]

did you get any error messages on installing?

did the game install a file called Microsoft .NET Framework 4.6 after it installed?

it's in the _CommonRedist folder inside the default install location of the game in steam, right click on the game proprieties, local files, browses local files. and re run the file in there for me please

even if it's already installed, it will just reinstall and not cause a dupe file or folder etc

right click on the file called NDP46-KB3045557-x86-x64-AllOS-ENU and run as admin

[Numberyellow]

No errors on install. DX report was included in the zip archive. Scratch that, it was SUPPOSED to be included in the archive... gods, i hate these utilities.

EDIT: Updated archive.

[zakblood]

yes sorry they can be a pain

as of yet, only 2 users so for on steam have had issues

http://steamcommunity.com/app/544610/di ... 288288915/

just posting it to help others if needed so it doesn't get lost, as all these can help other users

[zakblood]

these are just support notes for others

Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.170512-0600)
Processor: AMD A8-6600K APU with Radeon(tm) HD Graphics (4 CPUs), ~3.9GHz
Memory: 16384MB RAM
System DPI Setting: 96 DPI (100 percent)

Card name: NVIDIA GeForce GTX 960
Display Memory: 1685 MB
Dedicated Memory: 1969 MB
Shared Memory: 3811 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)

ASUS Xonar DGX Audio Device (sound out of date)
Driver Version: 5.12.0001.0008 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 12/20/2011

Free Space: 125.2 GB
Total Space: 228.8 GB

no error logs, so no reported game or app / program reported in logs

[zakblood]

well, your card is the same as my test card, so correct and latest drivers, installed etc, mine works, your doesn't, so while there was no logs on any system errors reported in the report, you have errors on the video, so something is a miss in your system.

for me this is a codec error, either a codec has been damaged in the past, removed or is faulty, and i say maybe, as with nothing in the report, this is all guess work

Code: Select all

https://answers.microsoft.com/en-us/windows/forum/windows_other-pictures/updates-for-the-microsoft-fix-it-codec/6c01a3be-1007-41ed-b1ed-71fc89394f7b?auth=1

based on years of support

Code: Select all

https://support.microsoft.com/en-us/help/2970908/how-to-use-microsoft-easy-fix-solutions

run a tool called Microsoft Fix it Codec Tool and see if it repairs the problem

if you have ever in the past installed a codec pack, these can or could over time cause an error, as while some games don't use a given codec, others do, so you may have 20 odd games etc which all work with no errors, and now one which refuses to play ball.

there tools aren't supported and also aren't part of the sites or mine to advice you to use, this is just personal advice on a way of trying to help, for me, nothing fixes a broken system more than a complete backup and reinstall, but as you are having no other issues, a codec fixers will at least say one way or the other, either yes it's found a fault, or no you have no issues, then we need to look at something else.

what anti virus software do you use etc, as checking the logs of these, and spyware and firewall logs can sometimes give a clue why a given error happens, good luck with the tools

[Numberyellow]

So it would seem. I was looking through the steam discussions....seems others are having similar issues to mine.

Went digging through the game files, found intro.mp4, and it plays in WMP. I noticed something though. The video, subtitles, and music are all playing in different layers. What i mean by that is the raw video has no subtitles or music...those seem to be overlayed by unity? some other utility? Why would you guys use such a roundabout system for presentation? Why not just have the music and subtitles as part of the MP4 file. Seems to me that would be a simpler solution.....less points of failure. Seems there's some kind of syncing issue.

[zakblood]

with the 100's of users who were on the test,with all O/S covered, you are the few who have had issues with it tbh

so far 3 users, so while all these reports helps, it's what's in your 3 systems that need to be found out, that makes your fall over, while others work.

this way we find a database of errors or known problems that then can be solved in updates and fixes / patches if needed, most of the time, it's user system errors more than pure gaming errors, but all the same, we try and find a solution and fix it all the same, if we can.

to fix a given error, we need a system which first where we can replicate the error on, which is harder than you think.

as yours is pure video, and not a unity game play one, a solution can be done by first finding out, what is broken, a codec, can be repaired, something else like hardware is harder still, and drivers are next to impossible for us.

[Numberyellow]

I use a zone labs security suite, and malwarebytes, in conjunction.

while those of us having this issue are small in number, it doesn't change the fact that the way in which the intro video is presented, is, as a point of fact, unnecessarily complicated.

I will give the fixit tool a try tomorrow. I need to sleep now, i have work later. not your fault, but my afternoon has been kinda ruined. Not terribly happy right now. Will check in sometime tomorrow.

I do hope you guys hear back from the devs in Australia.

[zakblood]

fingers crossed it works and sorts it for you, let us know either way and sorry again for your issues.

by tomorrow they will also may add some comments and idea's on how or why it happens and how to move forward, as they develop and know the game system better than i, i'm just a game testers and 1st line support...

if i can't fix it, i'll pass you on to the next level who has more knowledge who will try something different, either way, we can help

edited

another codec related error also

http://steamcommunity.com/app/544610/di ... 288550833/

and a solution, so both so far

[Numberyellow]

Glad they were able to find a fix. However, keep in mind they are running windows 10, and their fixes, so far as i can tell, are win10-specific.

EDIT: Went to check out the "fix it" solution, and i find that they've EOL'ed the entire line of tools, so that's not an option. Got anything else for me?

[wrigsgl]

I've put in a help ticket. I bought the game on Steam this evening. It won't launch at all.

[zakblood]

Glad they were able to find a fix. However, keep in mind they are running windows 10, and their fixes, so far as i can tell, are win10-specific.

EDIT: Went to check out the "fix it" solution, and i find that they've EOL'ed the entire line of tools, so that's not an option. Got anything else for me?

atm no, sorry, the developers haven't replied, if no one else does in a few hours, can you also open a tech support ticket, where it will be pushed to staff support with higher access

http://www.slitherine.com/support/

thanks and sorry again for your issues

[Numberyellow]

Thanks, Zak.

I put in for a support ticket. I'm genuinely pissed now. It's not your fault...it's just that i've been looking forward to playing this game, i spend the money, download it, and i can't play it, because of some anomalous issue. Really gets the blood boiling, ya' know?