1.09 CTD Bug

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papapopos
Private First Class - Wehrmacht Inf
Private First Class - Wehrmacht Inf
Posts: 5
Joined: Wed Jan 06, 2016 6:39 am

1.09 CTD Bug

Post by papapopos »

This game is the my best. I play madly every day.
But unfortunately there is a fatal bug.
During the play(oneself,AI), even a main screen does CTD by considerable establishment. It is BLACK-OUT.
I tried it for oneself in various ways, but is it defective for a sound program?

I really enjoy it. Therefore this bug is really regrettable. I want you to cope immediately.

I bought all DLC. Will you still appear?
I'll be waiting.
It is a thank for everybody who made such a splendid game.
Thank you.

<Err Log File>
VER:1
PLATFORM: WINDOWS
CPU String: GenuineIntel
Stepping ID = 5
Model = 14
Family = 6
Extended model = 1
CLFLUSH cache line size = 64
APIC Physical ID = 6
CPU Brand String: Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
Cache Size = 256K
Found DirectX Version Number: 4.09.00.0904
Creating Device.....
MonkeyInitStart
MonkeyInitStart Is Windowed
MIS: Found DD
MIS: IsHW
MIS: SetCoop
MIS: Done Init 3D Device
MIS: Tex Enum
MIS: SDRS
MIS: Init Decal Render
KERNEL MEMORY CHECKING IS **OFF**

Win7-32bit,Intel i5 2.67Ghz,
RAM 4.00GB,GeForce9800GT(Latest ver.driver)
zakblood
Most Active User 2017
Most Active User 2017
Posts: 16847
Joined: Thu Jun 12, 2014 6:44 pm

Re: 1.09 CTD Bug

Post by zakblood »

How to get a DxDiag report file:

1. Click on "START" (on Windows 8 press “Windows key” and the “R” key at the same time)
2. Click "run" (skip this step on Windows 8)
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.

add the exe of the game to your Anti Virus and firewall program, to make sure check the logs of these to see if it was one of them which was to blame.

That usually means a 3rd party program, like an Internet security programs, is interfering with the game or update installation.

run the game from a admin account and use full admin permissions.

please make sure all game pre requisite are installed with the game, even if you think or fully know there are already installed, it will only over write, and it may be that you have a older or newer version of these where as the game in question may need a certain version.
zakblood
Most Active User 2017
Most Active User 2017
Posts: 16847
Joined: Thu Jun 12, 2014 6:44 pm

Re: 1.09 CTD Bug

Post by zakblood »

here's the report developers
New Text Document.zip
(8.61 KiB) Downloaded 230 times
interesting bits to note,

Language: Japanese (Regional Setting: Japanese)

Display Memory: 1757 MB
Dedicated Memory: 497 MB
Shared Memory: 1259 MB

Driver Date/Size: 10/14/2015

Current Mode: 1600 x 1200

System DPI Setting: 96 DPI

Sound Devices
-------------
Description: ????? (Realtek High Definition Audio)

Date and Size: 11/17/2009


so for me the drivers need updating for the sound card anyway, does the game even support the Japanese keyboard code?

and it also seem the bottom part of the error report is missing, so not been either reported or past over
VPaulus
Slitherine
Slitherine
Posts: 8325
Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

Re: 1.09 CTD Bug

Post by VPaulus »

Please try the following:

Open the game installation folder, find a folder named Audio and rename it as _Audio.
Run the game and check if the issue persists.
papapopos
Private First Class - Wehrmacht Inf
Private First Class - Wehrmacht Inf
Posts: 5
Joined: Wed Jan 06, 2016 6:39 am

Re: 1.09 CTD Bug

Post by papapopos »

Hello
Though you are busy, thank you for much advice.
I tried it as follows:
1:add the exe of the game to your Anti Virus and firewall program
2:run the game from a admin account and use full admin permissions.
3:Consistency check of the game in Steam.

I started a game by renaming with Audio folder in _Audio.
I was able to play 2,3 turn without a sound.
but the same malfunction(CTD) occurred in a few minutes.

Now uninstallation and deleting the folder,I install it again and confirming it .
Thank you.
papapopos
Private First Class - Wehrmacht Inf
Private First Class - Wehrmacht Inf
Posts: 5
Joined: Wed Jan 06, 2016 6:39 am

Re: 1.09 CTD Bug

Post by papapopos »

and I updated the sound card driver in the most recent version.

I installed it again and play the game, but the same malfunction(CTD) happened.
What is a cause?
really to help me.(><)
papapopos
Private First Class - Wehrmacht Inf
Private First Class - Wehrmacht Inf
Posts: 5
Joined: Wed Jan 06, 2016 6:39 am

Re: 1.09 CTD Bug

Post by papapopos »

By the way,
I like your product <PANZER CORPS> too and I play this game many time,but that does not have any problem at all.
Though I think that it is a program similar to <WH40K Armageddon>
VPaulus
Slitherine
Slitherine
Posts: 8325
Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

Re: 1.09 CTD Bug

Post by VPaulus »

This games uses a different engine than Panzer Corps.
TYry to disable all background programs in case these are interfering with the normal running of the game.
You can do this by running msconfig and disabling all non-windows start-up programs and services.
Then once you have disabled all non-Microsoft services, please run the game and see if the issue persists.
If it does not, please then reopen msconfig and reenable those services, one by one, until you find the program causing the problem.
A tutorial on how to do this can be found below:
https://us.battle.net/support/en/articl ... plications
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