Game won't start

[Rossmeister]

Hi!

The following error message appears when I try to start the game:

"Pandora Updater has encountered a problem and needs to close. Please contact support with game logs and save games."

Since I can't start the game, I obviously don't have any logs or save games.

The laptop I'm trying to run it on only has 64 MB of dedicated VRAM, but up to 756 shared. Is this the issue? I have another laptop as my primary gaming laptop, but it would be nice to know if it won't work at all on this one. Looking forward to some great gaming with this title =)

Thanks!

[IainMcNeil]

Sorry you are having problems. Are you able to skip the updater or it crashes before the updater even opens?

Can you post your DX dialog file and your game logs found in User\Username\Appdata\Roaming\Proxy Studios\Pandora\Logs or Docs & settings\Username\Appdata\Proxy Studios\Pandora\Logs depending on your OS.

[andykennedy]

Hi Ian,

Apologies for posting in the wrong forum, Its the first time I've ever posted on a forum.
I have the same issue and my logs files are attached

Hope this can be fixed soon I've been waiting months to play this.

Best wishes for the game

Rgds
Arnhem1944

[andykennedy]

Hi Again,

I found the problem was with the Graphics driver my old Sony RT2SY all in one PC was using, Sony don't provide support for Nvidia drivers and I had to use an older Driver to get Fifa14 to run.
swopped the driver and hey presto updater launched and game updated, Really looks to be a great game.

Rgds
Arnhem1944

[IainMcNeil]

Great glad you are now working Arnhem but if you do have a problem please start a new thread so support can make sure everyone gets a response. Rossmeister can you upload your logs and check your drivers as this is the most likely issue.

[makobernal]

Hi there,

I'm experiencing the same problem as the OP. BOTH Pandora.exe and PandoraUpdater.exe won't start and they both give the same error message ("Pandora Updater has encountered a problem and needs to close. Please contact support with game logs and save games").

My machine is a Dell Studio XPS 16, core i7 720qm, ATI Mobility Radeon HD 4670, under Windows 8.1. Latest ATI Legacy drivers (13.4)

There is no pandora.xml file where I could tweak something, it hasn't been created apparently.

Pastebin of dxdiag: {pastebin prefix} wcu2YKKd

PandoraUpdater.error shows the following:

[2013-Nov-18 19:50:17] C:\Slitherine\Pandora\Binaries\PandoraUpdater.exe
[2013-Nov-18 19:50:17] Pandora Updater 1.0.0 (r4199, Release 2, Windows-x86_32 Nov 11 2013 23:22:53)
[2013-Nov-18 19:50:17] Copyright (C) 2011-2013 by Proxy Studios.
[2013-Nov-18 19:50:17] All rights reserved.
[2013-Nov-18 19:50:17] Detected 8 hardware threads.
[2013-Nov-18 19:50:17] Initializing config ...
[2013-Nov-18 19:50:17] Loading config ...
[2013-Nov-18 19:50:17] Initializing network ...
[2013-Nov-18 19:50:17] Initializing updater ...
[2013-Nov-18 19:50:17] ArgumentManager.cpp(25): std::string proxy::core::ArgumentManager::get(const std::string&) const: Warning: Argument "deployment-branch-name" not set.
[2013-Nov-18 19:50:17] Initializing input ...
[2013-Nov-18 19:50:17] Initializing video ...
[2013-Nov-18 19:50:17] Releasing resources ...
[2013-Nov-18 19:50:17] Creating window ...
[2013-Nov-18 19:50:17] Standard exception thrown:
[2013-Nov-18 19:50:17] Display.cpp:178: void proxy::video::Display::createWindow(unsigned int, const proxy::video::Display::Resolution&): Error: Could not create window.
[2013-Nov-18 19:50:17] (0) [0x0055D03B] proxy::core::StackTrace::log() + 0x000000AB (C:\Slitherine\Pandora\Binaries\PandoraUpdater.exe)
[2013-Nov-18 19:50:17] (1) [0x0051CE35] proxy::core::ExceptionHandler::handleException() + 0x000000C5 (C:\Slitherine\Pandora\Binaries\PandoraUpdater.exe)
[2013-Nov-18 19:50:17] (2) [0x6FC50719] __cxa_demangle + 0x00008B99 (C:\Slitherine\Pandora\Binaries\libstdc++-6.dll)
[2013-Nov-18 19:50:17] (3) [0x6FCBCEF3] std::terminate() + 0x00000013 (C:\Slitherine\Pandora\Binaries\libstdc++-6.dll)
[2013-Nov-18 19:50:17] (4) [0x6FCC455F] __cxa_throw + 0x0000005F (C:\Slitherine\Pandora\Binaries\libstdc++-6.dll)
[2013-Nov-18 19:50:17] (5) [0x0045BE20] proxy::video::Display::createWindow(unsigned int, proxy::video::Display::Resolution const&) + 0x00000A60 (C:\Slitherine\Pandora\Binaries\PandoraUpdater.exe)
[2013-Nov-18 19:50:17] (6) [0x0045C927] proxy::video::Display::setMode(unsigned int, proxy::video::Display::Resolution) + 0x00000047 (C:\Slitherine\Pandora\Binaries\PandoraUpdater.exe)
[2013-Nov-18 19:50:17] (7) [0x00402CFE] pandora::updater::game::Game::initVideo() + 0x0000014E (C:\Slitherine\Pandora\Binaries\PandoraUpdater.exe)
[2013-Nov-18 19:50:17] (8) [0x00403B10] pandora::updater::game::Game::initUpdater() + 0x00000660 (C:\Slitherine\Pandora\Binaries\PandoraUpdater.exe)
[2013-Nov-18 19:50:17] (9) [0x00408279] pandora::game::Game::main(int, char**) + 0x000001A9 (C:\Slitherine\Pandora\Binaries\PandoraUpdater.exe)
[2013-Nov-18 19:50:17] (10) [0x004019D3] main + 0x00000073 (C:\Slitherine\Pandora\Binaries\PandoraUpdater.exe)
[2013-Nov-18 19:50:17] (11) [0x00401422] ?? (C:\Slitherine\Pandora\Binaries\PandoraUpdater.exe)
[2013-Nov-18 19:50:17] (12) [0x765E495D] BaseThreadInitThunk + 0x0000000E (C:\WINDOWS\SYSTEM32\KERNEL32.DLL)

[SephiRok]

Hey makobernal,

That unfortunately means your graphics driver was not able to create an OpenGL window. The only advice I can give you right now is to try different drivers.

Best regards,
Rok

[makobernal]

Hi and thanks for your answer.

I'm using the latest available drivers from ATI / AMD. It's an old graphics card but I've been able to play quite new games without any issue. Is there any way I can check if other OpenGL apps also experience the same? I'll check with the same computer under Linux to see if I still have the same problem.

I sincerely hope you can have a look at this issue. It's very unfortunate since I was looking forward for this game for quite some time, me being one of those that still regularly play SMAC.

makobernal