Problems with Digital River

sagji · Post by **sagji** » Fri Jun 22, 2007 10:04 pm

I bought the game from the slitherine / digital river - it took about half a hour working out how to do this as if you don't have cookies set to "accept all cookies" it doesn't work and it doesn't tell you why. Likewise if you aren't logged in pressing buy has no effect at all. Then it ould not let me put in the correfct address as it doesn't recognise the UK as a country but instead uses GB, which is incorrect and it dosn't list NI at all.

Then I downloaded it - this took two hours as it could go above 15KB/s on my 2.2 Mbps connection.

Now when I try to run it I get an error saying this key has been activated on too many computers (the first few times It said it could not connect to the Internet)

P.S. I think the use of Digital River is damaging Slitherine's brand quality, and I am unlikely to use Digital River again.

Post by **IainMcNeil** » Sat Jun 23, 2007 9:41 am

Sorry you`are having problems. Can you mail your order details with this info to me at info@slitherine.co.uk`and we will invetigate.

sagji · Post by **sagji** » Sat Jun 23, 2007 1:27 pm

Digital River have now sent me a license key.

The order details are:
Order ID: 4164972413
Order Date: Jun 22, 2007 1:55:20 PM
Site Seller: Slitherine Software UK Ltd.
Product Name: Commander - Europe at War

Post by **IainMcNeil** » Sat Jun 23, 2007 9:21 pm

Does this mean you are all ok now?

sagji · Post by **sagji** » Sun Jun 24, 2007 9:16 pm

Yes, thank you.

Post by **IainMcNeil** » Mon Jun 25, 2007 9:10 am

Good good

Just shout if you have any problems!