Unable to update FOG 1.3.3

[gooseend]

Hi
I have purchased FOG and 3 add ons today. I cannot update the 1.3.3 program I downloaded. I get this error...

Detailed Information from the Updater:
1.3.2
2011-09-14 15:25:52 Already have part of "f-1.3.3-1.3.4-1.part": Act.=12091392, Total=12091392
2011-09-14 15:25:52 Trying to resume. Already downloaded 12091392/14532093 bytes.
2011-09-14 15:25:52 Downloading "files/fog/patch/osx/FieldOfGlory/patch-1.3.3-1.3.4" to "f-1.3.3-1.3.4-1_12091393.part".
2011-09-14 15:25:52 Received a socket error, code 1. Bytes downloaded=0. Will automatically retry.
2011-09-14 15:25:55 Now automatically retrying.
2011-09-14 15:25:55 Already have part of "f-1.3.3-1.3.4-1.part": Act.=12091392, Total=12091392
2011-09-14 15:25:55 Trying to resume. Already downloaded 12091392/14532093 bytes.
2011-09-14 15:25:55 Downloading "files/fog/patch/osx/FieldOfGlory/patch-1.3.3-1.3.4" to "f-1.3.3-1.3.4-1_12091393.part".
2011-09-14 15:25:55 Received a socket error, code 1. Bytes downloaded=0. Will automatically retry.
2011-09-14 15:25:58 Now automatically retrying.
2011-09-14 15:25:58 Already have part of "f-1.3.3-1.3.4-1.part": Act.=12091392, Total=12091392
2011-09-14 15:25:58 Trying to resume. Already downloaded 12091392/14532093 bytes.
2011-09-14 15:25:58 Downloading "files/fog/patch/osx/FieldOfGlory/patch-1.3.3-1.3.4" to "f-1.3.3-1.3.4-1_12091393.part".
2011-09-14 15:25:58 Received a socket error, code 1. Bytes downloaded=0. Will not automatically retry.

Also I cannot get access to the 3 add ons. I enter the serial numbers but get another error message. This may be related to the update failure so I will see if that fixes it if you can advise me how to get the update issue sorted.
Thanks for that
Gerry

[IainMcNeil]

Sorry you are having problems. Just grab the stand alone 1.6.0 installer from here :

http://www.matrixgames.com/products/378/downloads/

Then you will be able to unlock your expansions. The problem is 1.3.3. was released before you expansions so does nto include them and you ened to update first.

[gooseend]

Hi
I have purchased the Max versions. The link seems to be for a PC. Is there a Mac update link?
Thanks

[IainMcNeil]

Ah sorry - can you mail your order info to info@slitherine.co.uk and we'll try and sort it out. Moving this to the FoG tech support forum too.