download 403 error

jaredstanko · Post by **jaredstanko** » Sat Sep 25, 2010 8:40 am

whenever i start my download i get a 403 forbidden error before the dowlload starts. your sites search button is broken and in general im dissatisfyed with your customer support. digital river isnt a sucure download manager and has been compromised before so im not very happy with having to give my email to them. honestly ive been trying at this for 3 hours and am pissed off. the quicker this is resolved the better

Post by **pipfromslitherine** » Sat Sep 25, 2010 6:36 pm

Are you using a download manager of any kind? I know Digital River can have problems if they are being used.

Cheers

Pip

Post by **IainMcNeil** » Sun Sep 26, 2010 8:08 am

Sorry you are having problems. Which part of customer support are you unhappy with?

You have already supplied your e-mail to digital river as there is no way to purchase without doing so and DR are the payment processor and download provider. Where exactly are you trying to download the file from?

jaredstanko · Post by **jaredstanko** » Sun Sep 26, 2010 9:58 pm

sorry about my last post as i was upset in having bought the game and not been able to run it.

when i attempt the game i get a popup that says 403 forbidden befoere the download begins

im not tech savvy, so i have to ask, what is a download mamage, because i belive that is it.

Post by **IainMcNeil** » Mon Sep 27, 2010 9:37 am

A download manager is something like Download Accelerator Plus which attempts to download files and resume downloads etc for you. It is intended to make life easier but these days they often interfere with websites and their ability to serve files.

If you send your order number to us we will reset your download limit. You will need to disable the download manager before retrying though or it will just happen again. Hope this helps.

Alwaladu · Post by **Alwaladu** » Mon Oct 11, 2010 12:16 pm

Hello.

Yesterday I bought the downloadable version of GBM.
During the download process, I had to interrupt and I tried again today and I get the following message:

"The server returned an error response: 403 = Forbidden. Aborting"

What do I have to do now?

thank you very much

Post by **IainMcNeil** » Mon Oct 11, 2010 12:50 pm

Sorry you are having problems. Please check your connection & try again. BE sure to disable any download managers as thse often cause problems downloading from Digital River. If you are still having problem then mail your order confirmation mail to info@slitherine.co.uk and we'll look it up.