Cannot Play Multiplayer Game

[skonstans]

Dear Support Team:

As of yesterday, I cannot log into my multiplayer game. It just returns an error message. I know my log in ID which is skonstans and I know I am typing the correct password. But it just gives me an error message. I did change internet providers 2 days ago and wonder if that somehow could be the problem.

Please help.

Thanks.

skonstans

[pipfromslitherine]

Can you post the exact message.

Cheers

Pip

[eugene81]

I have the same problem. Since Monday I can't enter multiplayer mode. The following message appears:
Failed to connect to server. Please check your internet connection.

I am from Russia.

[Bunyip]

I have the same problem as well at the same time "User haven’t logged in"

Bruce from Australia

[beetle_J]

Same thing here, "User haven't logged in."

[General_Dysfunction]

Same Issue "User haven't logged in."

[General_Dysfunction]

Same Issue "User haven't logged in."

[Generalisimo]

Same Issue "User haven't logged in."

Can you try again today? we pushed an update that should solve the issue now.
Thanks!