Problem with download version of Commander: Europe at War

mikeberg21 · Post by **mikeberg21** » Tue Jun 23, 2009 8:39 pm

I downloaded the full game from the site, but right after the opening movie it goes back to my desktop...i can hear the music, but it doesnt appear as one of my running applications...I downloaded the lastest patch, but it says the destination file does not include Commander...what is going on...please help

Post by **pipfromslitherine** » Tue Jun 23, 2009 9:11 pm

If you downloaded it recently, I imagine that it is already patched, so that won't help.

Can you see whether it generated an error log. It should be in My Documents\CEAW if I remember correctly.

Please also provide your system specs and operating system.

Cheers

Pip

mikeberg21 · Post by **mikeberg21** » Tue Jun 23, 2009 9:17 pm

pipfromslitherine wrote:If you downloaded it recently, I imagine that it is already patched, so that won't help.

Can you see whether it generated an error log. It should be in My Documents\CEAW if I remember correctly.

Please also provide your system specs and operating system.

Cheers

Pip

I just downloaded it today...I am using windows XP...I had no problem running the demo so I dont think its my laptop...im not to sure of specs...all I know is that I have a gig of ram.

Post by **pipfromslitherine** » Tue Jun 23, 2009 9:48 pm

Hmmm - I would try taking a look at some of the threads here, there are some solutions described there. One is setting your desktop to 1024x768 (only for the first run) which seems to fix some issues.

Beyond that, if you can find the error log file and copy in the last 10 or 20 lines to a post here it might help.

Cheers

Pip

mikeberg21 · Post by **mikeberg21** » Tue Jun 23, 2009 10:15 pm

pipfromslitherine wrote:Hmmm - I would try taking a look at some of the threads here, there are some solutions described there. One is setting your desktop to 1024x768 (only for the first run) which seems to fix some issues.

Beyond that, if you can find the error log file and copy in the last 10 or 20 lines to a post here it might help.

Cheers

Pip

I looked in the folder and am unable to locate the error log....where would I find it...like what folder would it be in within the game folder....sorry for all the questions...im bad with this

mikeberg21 · Post by **mikeberg21** » Tue Jun 23, 2009 10:30 pm

pipfromslitherine wrote:If you downloaded it recently, I imagine that it is already patched, so that won't help.

Can you see whether it generated an error log. It should be in My Documents\CEAW if I remember correctly.

Please also provide your system specs and operating system.

Cheers

Pip

I put my resolution to the exact specs you specified and still no difference

mikeberg21 · Post by **mikeberg21** » Tue Jun 23, 2009 10:37 pm

how can I atleast get the patch to work (read my first post to see the problem I already had with that)...I will try that

mikeberg21 · Post by **mikeberg21** » Tue Jun 23, 2009 10:38 pm

There is no error log in the mydocuments/CEAW folder

mikeberg21 · Post by **mikeberg21** » Wed Jun 24, 2009 12:08 am

I have updated my windows xp service pack and still nothing...I have tried everything that has been recomended...am I am pretty much stuck paying 20 dollars for a game that won't even work...id be willing to send in my order information to receive some sort of refund because this seriously isnt cool

firepowerjohan · Post by **firepowerjohan** » Wed Jun 24, 2009 12:17 pm

The error.log should be in the folder where you INSTALLED the game , not in the Documents/
Does your laptop support 1024x768, can you as Phil said try set the resolution to 1024x768 manually before game is run.
Also in Documents/CEAW and Docuements/CEAW Fast Play

are settings.txt files

try set "WINDOW MODE 1" and save the settings.txt and run the game again, it might be you have trouble going to full screen.

Is your laptop setup to run dual screens such as you have Windows shown on laptop but also on TV/Projector?

You bought the game form this site so game should cost ~$30 not $20.
Furtermore, the 1.12 is the latest patch and is just a zip file, what patch did you try and run?
You shoudl not patch the game if you bought it from Slitherine or Matrixgames since we already haev the latest version.

mikeberg21 · Post by **mikeberg21** » Wed Jun 24, 2009 1:50 pm

Alright I have no idea how to acheive this WINDOW MODE stuff...I searched every file in every folder in the Commander file and nothing says error log...not one single thing. Why cant this game just work...I mean really...I cant find a log...I TRIED USING THE RECOMMENED RESOLUTION...still nothing

mikeberg21 · Post by **mikeberg21** » Wed Jun 24, 2009 1:53 pm

Please read the above post...it seems that I have been posting what i've been doing, but ppl are still suggesting the same things.

Post by **pipfromslitherine** » Wed Jun 24, 2009 3:19 pm

Find the settings.txt file (in My Documents\CEAW) and open in notepad. Add the line

WINDOW MODE 1

and then save the file, it should try and make the game run in a window next time you run.

Is it possible that an antivirus program might be preventing the game from running correctly? Do you have the latest drivers for your video card? Were you able to find the error log in the installation directory - it might shed some light on the problem.

Cheers

Pip

firepowerjohan · Post by **firepowerjohan** » Wed Jun 24, 2009 4:25 pm

Might be safer to just edit the "WINDOWED_MODE 0" to "WINDOWED_MODE 1" instead of adding a new line.

mikeberg21 · Post by **mikeberg21** » Thu Jun 25, 2009 3:05 pm

Same problem gentlemen...I sent in an email to an admin for a refund.

mikeberg21 · Post by **mikeberg21** » Thu Jun 25, 2009 3:06 pm

pipfromslitherine wrote:Find the settings.txt file (in My Documents\CEAW) and open in notepad. Add the line

WINDOW MODE 1

and then save the file, it should try and make the game run in a window next time you run.

Is it possible that an antivirus program might be preventing the game from running correctly? Do you have the latest drivers for your video card? Were you able to find the error log in the installation directory - it might shed some light on the problem.

Cheers

Pip

No I couldn't find the error log....if u had read my above posts you would have seen that I couldn't find it

Post by **pipfromslitherine** » Thu Jun 25, 2009 3:52 pm

You say the demo worked fine for you. Was that right before you purchased, or some time ago? Just trying to see whether there might have been a windows update between the two.

If you have the latest drivers for you graphics card, etc, and it's not an antivirus problem, then Johan is going to need to get some more information about what is going on I imagine.

Cheers

Pip

firepowerjohan · Post by **firepowerjohan** » Thu Jun 25, 2009 4:27 pm

mikeberg21 wrote:
pipfromslitherine wrote:Find the settings.txt file (in My Documents\CEAW) and open in notepad. Add the line

WINDOW MODE 1

and then save the file, it should try and make the game run in a window next time you run.

Is it possible that an antivirus program might be preventing the game from running correctly? Do you have the latest drivers for your video card? Were you able to find the error log in the installation directory - it might shed some light on the problem.

Cheers

Pip
No I couldn't find the error log....if u had read my above posts you would have seen that I couldn't find it

Have you found the settings.txt file in Documents/CEAW and Documents/CEAW Fast Play

Both those settings.txt file need to be edited where it says "WINDOWED_MODE 0", to "WINDOWED_MODE 1" instead. Save that file and retry again. Let me know if you did not find the settingg.txt file pls.

mikeberg21 · Post by **mikeberg21** » Thu Jun 25, 2009 6:24 pm

Alright guys...I really appreciate all the help, but...I have tried everything you have told me to do and the game is still crashing....everything on my computer is updated and all the advice has not helped so im guessing this is a lost cause...I received a PM from iain@slitherine.co.uk stating I could receive a refund...so please refund my credit card...I have already emailed him the info, but you need it again I would be happy to email it...

Post by **pipfromslitherine** » Thu Jun 25, 2009 7:09 pm

Fair enough - although rereading your posts you haven't managed to run in windowed mode as yet. It might provide more info.

Cheers

Pip