unable to claim old game

[drewqueens]

Hi - I try to claim the old game the other player abandoned more than 50 days ago but it just hangs there and nothing happens. I have tried it multiple times and can't delete the game from my list of multiplayer matches. Do you have a fix? thanks

[Erik2]

This is unfortunately a well-known issue.

Try sending an email to support@slitherine.co.uk.
Attaching a screenshot that clearly shows the specific game will help.

Note that Slitherine changed the policy for deleting games. They will not do this unless the game is really old.
I have a number of defunct games that just clutter up the list.

[Jackerwalker1]

The problem of not being able to verify your old game may be due to a system error you can report back to the publisher or you can switch to download games at https://techtoroms.com/