Cant log in to multiplayer anymore

[jmiller23]

i have had my account for quite some time. I am in the current tournament, went to go to multiplayer today and it prompted me for all my login info. I put it all in and it just spins and spins for infinity. wont let me log in doesn't give any error message, just keeps spinning. let me know what you think.?? TY

[KarisFraMauro]

I have a similar issue. I don't get the eternal spinning bit (that happened in the past a couple times but always eventually resolved itself after a day or two) but I am forced to re-register my account EVERY time I go to multiplayer. It's like every attempt at a fix for this mess just makes things even more awkward

[Uchmunduk]

Yep. I cant log in multipleer too... What happening?

[stevefprice]

Contact support@slitherine.co.uk

Explain your issue giving username.

They've done some change to the server usernames and cocked it all up. Very poor from them not to mail shot everyone to advise before they did this. My suspicions is they didn't bother emailing us because they felt a) it was fine and b) if not fine just fix for those that complain as it's less effort.

Given it's a paid for game I'd say that's poor customer service but I'm happy for someone to correct me.

[jmiller23]

ok either they fixed it before I had to email or it un-F----d itself on its own. but it still makes me put in my user name every time even though I have save info checked. and gives me a weird error about trying to log in again. but at least I can play again. thank you all for replying.