Please fix the update process

[gtrpastor]

I purchased and downloaded PC2 direct from Matrix/Slitherine. Every time I update it takes over an hour (and I'm using an SSD).

I really enjoy the game. Please fix this so it installs and updates faster. Thanks.

[jeannot le lapin]

I purchased and downloaded PC2 direct from Matrix/Slitherine. Every time I update it takes over an hour (and I'm using an SSD).

I really enjoy the game. Please fix this so it installs and updates faster. Thanks.

With Steam for me it’s fast

[gtrpastor]

I purchased and downloaded PC2 direct from Matrix/Slitherine. Every time I update it takes over an hour (and I'm using an SSD).

I really enjoy the game. Please fix this so it installs and updates faster. Thanks.

With Steam for me it’s fast

I'm sure it is. I'm not using Steam--I didn't buy it through Steam, and don't want to use it for Steam.

[scorehouse]

total bullsshit!!!

[gtrpastor]

total bullsshit!!!

Not sure what you're referring to...

[gtrpastor]

I have emailed support about this. I didn't think to do that before, but I should have done that instead of the forum. I thought maybe others had experienced this same problem, but maybe not.

If I hear a solution from support I can post it here.

[scorehouse]

sorry i'm totally agreeing with you!!! every new update is like a puzzle. most patch's are a quick download and u r ready to play. this Fing game is a maize

[gtrpastor]

sorry i'm totally agreeing with you!!! every new update is like a puzzle. most patch's are a quick download and u r ready to play. this Fing game is a maize

I figured as much, but I also thought it could be taken one of two ways.

I don't know all the technical details, but I have lots of Matrix/Slitherine games and none of them have had this issue with updating. I suspect that there's something different they're doing with the updater on PC2. I think it's a cumulative update, as it is a very large download. I think they should also have actual patches available, in addition to the installer.

I have contacted support. I am hoping they become aware of the problem and offer a solution.

[gtrpastor]

Double post

[gtrpastor]

Well, I got a reply from support:

It can take sometime to update. There can't be any fix tot his as it's the way the updated works that can't be changed. If you want faster updates better to install the game via Steam.

Not helpful.

They say it can't be fixed...can't be changed... because it's the way the update(r) works. So...engineer it differently?

So, if you don't want to use Steam, then I guess you'll have to take over an hour to update with each patch, and that's after downloading the huge file.

Ridiculous

[jeannot le lapin]

It seems you don’t have a very fast internet connection...

[gtrpastor]

It seems you don’t have a very fast internet connection...

It's 100Mpbs. And that's not the issue. It doesn't take that long to download (though the Matrix servers are slow). The file is overly big for a "patch" IMO. The file is 3.8 GB. In my understanding it is cumulative, meaning that it contains all the files to install the game--not only the parts that are being "patched." So that may be why it takes so long to install.

It takes much longer to update the game than it takes to download the file. In fact, I can install Windows 10 much faster than I can update PC2!