Loading problem, Empires and FOGII

[Lawson27]

Both Empires and FOGII are failing to load. On Steam, both up to date. On loading from Steam initial loading screen comes up, when launched from there I just get a blank screen and it locks.
I have tried uninstalling and re-installing Empires with same result.

How can I fix this please?

From the Empire error.txt:

20200729_101414
VER:1030300 BUILD:1000606
PLATFORM: WINDOWS
WinVer:10.0.18362.959
Physical memory: 16316 MB
Virtual memory: 4095 MB
0: NVIDIA GeForce GTX 1060 3GB
CPU String: AuthenticAMD
Stepping ID = 1
Model = 1
Family = 15
Extended family = 8
CLFLUSH cache line size = 64
APIC Physical ID = 2
CPU Brand String: AMD Ryzen 5 1600 Six-Core Processor
Cache Size = 512K
Found DirectX Version Number: 4.09.00.0904
Creating Device.....
MonkeyInitStart
MIS: Found DD
MIS: IsHW
MIS: SetCoop
MIS: Setting Disp Mode
Failed HW VP - trying SW
Failed to set display mode

The method call is invalid. For example, a method's parameter may have an invalid value.
Trying 1920x1080
MonkeyInitStart
MIS: Found DD
MIS: IsHW
MIS: SetCoop
MIS: Setting Disp Mode
Failed HW VP - trying SW
MIS: Done Init 3D Device
MIS: Tex Enum
MIS: SDRS
MIS: Init Decal Render
TS: Start
Using paths:
MAPSCRIPTS: Data/Scripts
ATTRIBUTES: Data
TEMPLATES: Data
UNITASSETS: Data/Assets/Units
STRUCTUREASSETS: Data/Assets/Structures
MARKERASSETS: Data/UI/3D
MAPTEXTURES: Data/Maps
BAMS: Data/Maps
BANNERS: Data/Assets/Banners
TS: UILoaded
Rebuilding the Device....
SUCCESS!!!! Rebuilding the Device....
Loaded terrain shader(s): 153 ms
Failed D3D call: 8876086C : mRenderDevice->DrawPrimitiveUP(D3DPT_TRIANGLESTRIP, count, data, stride)
Rebuilding the Device....
SUCCESS!!!! Rebuilding the Device....
Failed D3D call: 8876086C : mRenderDevice->DrawPrimitiveUP(D3DPT_TRIANGLESTRIP, count, data, stride)
INITIAL LOAD 3425
TS: BattleObj
Rebuilding the Device....
SUCCESS!!!! Rebuilding the Device....
TS: Managers
TS: LT
TS: InitDLUI
TS: Messages
TS: Ended
Received stats and achievements from Steam
Failed D3D call: 8876086C : mRenderDevice->DrawPrimitiveUP(D3DPT_TRIANGLESTRIP, count, data, stride)

From the FOGII error.txt:
20200729_102205
VER:1051E BUILD:10009
PLATFORM: WINDOWS
WinVer:10.0.18362.959
0: NVIDIA GeForce GTX 1060 3GB
CPU String: AuthenticAMD
Stepping ID = 1
Model = 1
Family = 15
Extended family = 8
CLFLUSH cache line size = 64
APIC Physical ID = 2
CPU Brand String: AMD Ryzen 5 1600 Six-Core Processor
Cache Size = 512K
Found DirectX Version Number: 4.09.00.0904
Creating Device.....
MonkeyInitStart
MIS: Found DD
MIS: IsHW
MIS: SetCoop
MIS: Setting Disp Mode
Failed HW VP - trying SW
Failed to set display mode

The method call is invalid. For example, a method's parameter may have an invalid value.
Trying 1920x1080
MonkeyInitStart
MIS: Found DD
MIS: IsHW
MIS: SetCoop
MIS: Setting Disp Mode
Failed HW VP - trying SW
MIS: Done Init 3D Device
MIS: Tex Enum
MIS: SDRS
MIS: Init Decal Render
TS: Start
TS: IAPSent
TS: UILoaded
Rebuilding the Device....
Rebuilding the Device....
Rebuilding the Device....
SUCCESS!!!! Rebuilding the Device....
INITIAL LOAD 16675
Failed D3D call: 8876086C : mRenderDevice->DrawPrimitiveUP(D3DPT_TRIANGLESTRIP, count, data, stride)
Failed D3D call: 8876086C : mRenderDevice->DrawPrimitiveUP(D3DPT_TRIANGLESTRIP, count, data, stride)
TS: BattleObj
TS: Managers
TS: BFBB
TS: LT
TS: InitDLUI
TS: Messages
TS: Ended
Received stats and achievements from Steam
KERNEL MEMORY CHECKING IS **OFF**

[pipfromslitherine]

It looks like it is failing to find a video card, or at least one which can support the game. What are your system specs?

Cheers

Pip

[Lawson27]

Pip
Not sure what info may be relevant so please give me a steer. If it's the video card then I've not had this problem on anything else.
Thanks for your help

AMD Ryzen 5 1600 6-core @3.6GHz
16GB RAM
NVIDA GeForce GTX 1060 3GB
W10 64-bit

[zakblood]

How to get a DirectX Diagnostic file:

1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.

once the report has been made, just zip the file then attach it to your post as it's a Txt file which is then not permitted to attach to the forum, where as a zip file is.

might help more tbh

[Lawson27]

DXDiag attached thanks

[zakblood]

Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)

Processor: AMD Ryzen 5 1600 Six-Core Processor (12 CPUs), ~3.6GHz
Memory: 16384MB RAM
Available OS Memory: 16316MB RAM

User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)

Card name: DisplayLink USB Device
Display Memory: 8158 MB
Dedicated Memory: 0 MB
Shared Memory: 8158 MB
Current Mode: 2560 x 1440 (32 bit) (50Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: 2778X
Monitor Id: AOC2778
Native Mode: 2560 x 1440(p) (59.951Hz)
Output Type: HDMI

Card name: NVIDIA GeForce GTX 1060 3GB
Driver Problem Code: Unknown
Display Memory: Unknown
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: Unknown
HDR Support: Unknown
Display Topology: Unknown
Display Color Space: Unknown
Color Primaries: Unknown
Display Luminance: Unknown
Driver Date/Size: 06/11/2019 out of date

Realtek High Definition Audio Date and Size: 03/06/2016 (again out of date by a long long way)

DisplayLink Audio Date and Size: 07/04/2017 (again out of date by a long long way)

you have a dual GPU system, you need to update all drivers and then tell the game, yes any which one that can't find the correct card, which one is the default

Code: Select all

https://pureinfotech.com/set-gpu-app-windows-10/

[Lawson27]

Thanks for your help. Following your lead, I removed a hub which included the second graphics device and this seems to have fixed the issue.

[zakblood]

if you update the drivers, you also won't have many issue later on in any games, without the USB device installed, plugged in etc, thanks for the reply and glad your sorted