UNREAL ENGINE CRASH PREVENTS START UP

[JohnRN]

Hi PC2 Tech Team,

I pre-bought the game when first available on STEAM. I played the first tutorial mission and had to set the game aside due to real world drama. When I attempted to start it up again on STEAM, as soon as I hit PLAY an UNREAL ENGINE 4 CRASH report appears. It will not allow me to cut and paste it here. I've tried daily for the last 10 days but the same results. The only thing that's changed is, I believe the game might have undergone a "patch" or two? STEAM says I've logged 4 hours of play time but it's definitely not been by playing the game.

Any ideas?

Thanks!

[VPaulus]

Please attach a DxDiag report file.

[JohnRN]

Here you go! Thank you for your interest in helping me getting this up and running. I actually spent a few hours to get this far as the site was not accepting the form my document came in. I tried a ZIP file and seems to work.

Thank you for helping me!

Cheers!

[zakblood]

Processor: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 16384MB RAM
Operating System: Windows 10 Pro 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)

User DPI Setting: 192 DPI (200 percent)
System DPI Setting: 288 DPI (300 percent)

Card name: Intel(R) HD Graphics 530
Display Memory: 8269 MB
Dedicated Memory: 128 MB
Shared Memory: 8141 MB
Current Mode: 3840 x 2160 (32 bit) (29Hz)
Monitor Model: LG TV
Monitor Id: GSM0001
Native Mode: 3840 x 2160(p) (30.000Hz)
Driver Date/Size: 10/26/2017 old

Card name: NVIDIA GeForce GTX 745
Display Memory: 12194 MB
Dedicated Memory: 4053 MB
Shared Memory: 8141 MB
Driver Date/Size: 10/23/2019

Realtek Audio
Date and Size: 9/7/2016 again too old and out of date

no game related errors logs, all apps and programs only

[JohnRN]

Hi Zakblood,

Thanks for your assistance. Strange but I do update my drivers every 3 months or so but DELL never auto-detects/offers a newer RealTek Driver. After looking it up individually online, I found the most recent one available was 2019, so I've jumped on it and am updating now.

Also, as is my custom on my days off, I've fired up PC2 to see if I was still getting the UNREAL ENGINE CRASH message. Today? The game fired up without the error message but I didn't hit PLAY yet. I thought I'd go ahead and update the AUDIO driver just in case that was somehow the issue.

Thanks so very much for your dedication and detective work!

Cheers,

John