Black Screen Problem

[MarechalJoffre]

Hello, this problem seems to have appeared after my fresh reinstall of OOB - WW2. Bear in mind that I'm using Steam.

I've checked all the older threads about this issue and tried all the solutions given. I have updated the drivers, deleted the settings folder a number of times, reinstalled the game three times after the issue appeared, tried compatibility modes, extracted the file given here http://www.slitherine.com/forum/viewtop ... 72&t=71879 and verified integrity of game files on Steam but none of it seems to have worked. I'm still getting this screen.

In addition, on the launcher screen, when I click on "Game Manual" nothing happens. Perhaps this is connected to the issue I'm having.

In game's Steam directory I'm also presented with a debug text file with this written inside:

[0714/081749.989:ERROR:settings.cc(325)] Settings version is not 1

Any help will be greatly appreciated.

Edit: I meant to post this on Tech Support forum, made a mistake. Moderators can move this thread to there.

[zakblood]

Delete the Settings folder that can be found in the Windows documents folder at:
...\Documents\My Games\Order of Battle - WW2

[MarechalJoffre]

Delete the Settings folder that can be found in the Windows documents folder at:
...\Documents\My Games\Order of Battle - WW2

As I've said,

...deleted the settings folder a number of times...

It didn't do the trick for me.

[zakblood]

System Information (Windows)

Additionally you may be requested to provide a snapshot of your computer’s hardware and software configuration to help us diagnose and troubleshoot technical issues.

To obtain the DxDiag file:
1. Press Windows Key + R.
2. Type DxDiag and press Enter.
3. In the DxDiag window, click Save All Information.
4. Name the file "dxdiag" and click Save.

To obtain the MSInfo file:
1. Press Windows Key + R.
2. Type MSInfo32 and press Enter.
3. In the MSInfo diagnostic window, click File, then Export.
4. When the Export As window appears, choose Desktop.
5. Name the file "MSInfo" and click Save.

one the reports or save games are found and ready, please zip them up and attach them to your post, thanks

[MarechalJoffre]

Quick update, new hotfix that just came on Steam fixed this problem. Everything back to normal.

[zakblood]

you beat me to it, as was going to ask if the new update sorted it, glad to know and thanks for the report and sorry again for the faulty patch

[rhershma]

What is the hotfix? I am having the same issues. Everything was fine then suddenly it would not launch after the main launch play screen. Black screen mouse pointer active.