Start up crash

[Bennit464]

Hello
I run Gladius out of GoG galaxy. I havent played it since 2018 and it worked fine. A few crashes here and there but otherwise fine. I recently brought the Tyranids DLC and installed the most recent version of the game. Before the game can properly start I get this error

Vulkan.hpp:14: void _cdecl proxy::video::throwVulkanException(enumVkResult,const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &): Failed to create Vulkan instance. Return code -3.

Gladius has encountered a problem and needs to close. Please contact support with game logs and save games.

I will attach my system details in a zip file

[doc99]

Same here--I've tried everything and nothing works--

[zakblood]

can you also provide some info Doc99?

http://www.slitherine.com/forum/viewtop ... 23&t=86743

[doc99]

Well,the Geek Squad [the tech troops from a local retailor who sets up and fixes computers] just left and said that short of getting a new video card et al, I can't at this point play a game I loved for 63 hours playing time due to this change. Frankly, I'm sorely disappointed as I feel I've had the rug pulled out from under me. I would like a refund [a store credit is fine]


Processor(s)
•Processor
◦CPU_Name: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz
◦CPU_Manufacturer: GenuineIntel
◦CPU_Caption: Intel64 Family 6 Model 26 Stepping 5
◦CPU_Version:
◦CPU_ProcessorId: BFEBFBFF000106A5
◦CPU_CurrentClockSpeed: 2668MHz
◦CPU_AddressWidth: 64Bits
◦CPU_DataWidth: 64Bits
◦CPU_SocketDesignation: CPU 1
•Verified Hardware Device against Order: VARIABLEXYZ
•Verify Correct Processor Frequency

System Memory
•Memory Module
◦Mem_Capacity: 2048MB
◦Mem_BankLabel: DIMM #1
◦Mem_Type: DDR3
◦Mem_Bandwidth: PC3-8500F (533 MHz)
◦Mem_Frequency: 1068MHz
•Memory Module
◦Mem_Capacity: 2048MB
◦Mem_BankLabel: DIMM #2
◦Mem_Type: DDR3
◦Mem_Bandwidth: PC3-8500F (533 MHz)
◦Mem_Frequency: 1068MHz
•Memory Module
◦Mem_Capacity: 2048MB
◦Mem_BankLabel: DIMM #3
◦Mem_Type: DDR3
◦Mem_Bandwidth: PC3-8500F (533 MHz)
◦Mem_Frequency: 1068MHz

BIOS Information
•BIOS_Manufacturer: Alienware
•BIOS_Name: Network:MBA v11.0.14 Slot 0500
•BIOS_Version1: A03
•BIOS_Version2: ALWARE - 20091028

Motherboard Information
•MB_Manufacturer: Alienware
•MB_Product: 0J560M
•MB_SerialNumber: ..CN697029910217.
•MB_Version: A00

Video Adapter
•Video_Caption: ATI Radeon HD 5800 Series
•Video_AdapterRAM: 1024MB
•Video_DriverVersion: 8.660.0.0

Hard Drive(s)
•WDC WD6400AAKS-75A7B2
◦Disk_Model: WDC WD6400AAKS-75A7B2
◦Disk_Size: 640 GB
◦Disk_Partitions: 3
◦Disk_TotalHeads: 255
◦Disk_TotalCylinders: 77825
◦Disk_TotalTracks: 19845375
◦Disk_TracksPerCylinder: 255

Optical Drives / Other Storage
•PLDS DVD+-RW DH-24AAS SCSI CdRom Device

OperatingSystem: MS Windows 7 Home Premium Edition

DirectXVersion: DirectX 11

IRQ Configuration
• 0 System timer
• 1 -empty-
• 2 -empty-
• 3 -empty-
• 4 -empty-
• 5 -empty-
• 6 -empty-
• 7 -empty-
• 8 System CMOS/real time clock
• 9 -empty-
• 10 -empty-
• 11 -empty-
• 12 -empty-
• 13 Numeric data processor
• 14 -empty-
• 15 -empty-
• 16 Intel(R) ICH10 Family PCI Express Root Port 2 - 3A42
• 16 Intel(R) ICH10 Family PCI Express Root Port 6 - 3A4A
• 16 Intel(R) ICH10 Family USB Universal Host Controller - 3A37
• 17 Silicon Image SiI 3132 SATALink Controller
• 18 Intel(R) 82801JDH SMBus Controller - 3A30 (Intel(R) SMBus 2.0 Driver)
• 18 Intel(R) ICH10 Family PCI Express Root Port 3 - 3A44
• 18 Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C
• 18 Intel(R) ICH10 Family USB Universal Host Controller - 3A36
• 19 Intel(R) ICH10R SATA AHCI Controller
• 19 JMicron JMB36X Controller
• 19 Texas Instruments 1394 OHCI Compliant Host Controller
• 19 Intel(R) ICH10 Family USB Universal Host Controller - 3A35
• 19 Intel(R) ICH10 Family USB Universal Host Controller - 3A39
• 21 Intel(R) ICH10 Family USB Universal Host Controller - 3A38
• 22 High Definition Audio Controller
• 23 Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A
• 23 Intel(R) ICH10 Family USB Universal Host Controller - 3A34
•190 Microsoft ACPI-Compliant System

Miscellaneous

Final Checks

Installed Devices Drivers
•USB Human Interface Device, 6-11-2009, 6.2.0.9500
•Bluetooth Hands-free Audio, 7-1-2009, 6.2.0.9500
•Microsoft Streaming Service Proxy, 6-21-2006, 6.1.7600.16385
•USB Human Interface Device, 6-11-2009, 6.2.0.9500
•Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 6-21-2006, 6.1.7600.16385
•ATI Radeon HD 5800 Series, 9-18-2009, 8.660.0.0
•Realtek High Definition Audio, 5-23-2009, 6.0.1.5859
•HID-compliant device, 6-21-2006, 6.1.7600.16385
•Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
•Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 6-21-2006, 6.1.7600.16385
•Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 6-21-2006, 6.1.7600.16385
•HID Keyboard Device, 6-21-2006, 6.1.7600.16385
•Texas Instruments 1394 OHCI Compliant Host Controller, 6-21-2006, 6.1.7600.16385
•Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
•Bluetooth L2CAP Interface, 6-11-2009, 6.2.0.9500
•Microsoft Streaming Tee/Sink-to-Sink Converter, 6-21-2006, 6.1.7600.16385
•Intel(R) ICH10R SATA AHCI Controller, 6-4-2009, 8.9.0.1023
•HID-compliant mouse, 6-21-2006, 6.1.7600.16385
•Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
•Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 6-21-2006, 6.1.7600.16385
•Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 6-21-2006, 6.1.7600.16385
•Silicon Image SiI 3132 SATALink Controller, 6-24-2009, 1.0.15.6
•HID-compliant consumer control device, 6-21-2006, 6.1.7600.16385
•Microsoft Streaming Tee/Sink-to-Sink Converter, 6-21-2006, 6.1.7600.16385
•Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
•Broadcom NetLink (TM) Gigabit Ethernet, 6-7-2009, 12.2.1.0
•Microsoft Bluetooth Enumerator, 6-21-2006, 6.1.7600.16385
•Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
•Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 6-21-2006, 6.1.7600.16385
•Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 6-21-2006, 6.1.7600.16385
•PLDS DVD+-RW DH-24AAS SCSI CdRom Device, 6-21-2006, 6.1.7600.16385
•Broadcom NetLink (TM) Gigabit Ethernet 2, 6-7-2009, 12.2.1.0
•Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
•Bluetooth Remote Control, 6-24-2009, 6.2.0.9451
•HID-compliant consumer control device, 6-21-2006, 6.1.7600.16385
•USB Input Device, 6-21-2006, 6.1.7600.16385
•Generic volume shadow copy, 6-21-2006, 6.1.7600.16385
•Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 6-21-2006, 6.1.7600.16385
•JMicron JMB36X Controller, 8-11-2009, 1.17.50.2
•Dell Wireless 365 Bluetooth Module, 6-15-2009, 6.2.0.9000
•WDC WD6400AAKS-75A7B2, 6-21-2006, 6.1.7600.16385
•ATI High Definition Audio Device, 8-23-2009, 5.0.7000.7
•Generic volume shadow copy, 6-21-2006, 6.1.7600.16385

Burn-In/Benchmarks
•3DMark Vantage 1.01◦
◦ AWMark Score: 17353 AWMarks
◦ Graphics Score: 17340 Points
◦ CPU Score: 17393 Points
◦ Graphics Test 1 - Jane Nash: 51 FPS
◦ Graphics Test 2 - New Calico: 49 FPS
◦ CPU Test 1 - AI Test: 2441 Plans/S
◦ CPU Test 2 - Physics: 22 Steps/S
◦ Feature Test 1 - Texture Fill: 1867 FPS
◦ Feature Test 2 - Color Fill: 7 FPS
◦ Feature Test 3 - POM: 59 FPS
◦ Feature Test 4 - GPU Cloth: 30 FPS
◦ Feature Test 5 - GPU Particles: 52 FPS
◦ Feature Test 6 - Perlin Noise: 155 FPS

[zakblood]

as these aren't recognized error reports as asked for in the link, seems it's either not a windows version and maybe linux, so will leave it for the developers, i can't find what could be the error so can't advice i'm sorry to say, and refunds aren't given on site version only steam, then steam rules apply, 2 hour use game time only etc etc

[doc99]

OK--thanks for getting back to me

[doc99]

Hi--well Steam says this:

Request a refund
Refund:
Jul 5 - Warhammer 40,000: Gladius - Reinforcement Pack - Retail
Retail activations cannot be refunded through Steam. Please contact the retailer where the product was purchased for refund availability and instructions.

[zakblood]

as far as i know, all digital sales are final, but you can always ask, no harm in it, but i'd guess the answer will be no

support@slitherine.co.uk

[doc99]

Hi--to clarify, as I used my Customer loyalty Discount Coupon to buy the DLCs from the Slitherine retail site and seeing that they are unusable to me , Steam redirected me back to you guys

[doc99]

Hi--well Steam again redirected me back to you all for a refund of the DLCs that I can't play--help!

[doc99]

Can anybody please help me

[zakblood]

only support can help, and not sure they can either as most don't do digital refunds

support@slitherine.co.uk

good luck

[doc99]

I will reach out to Support--thanks for getting back to me

[wh123]

@doc99

From your printout of your system, I noticed this line:

Code: Select all

Video Adapter
•Video_Caption: ATI Radeon HD 5800 Series

Since version 1.2.7 of the game, the developers have switched from using OpenGL as a graphics library, to Vulkan. You can read this in the text they added to the update.

Vulkan is supposedly the better choice, for the future, as this technically gives better performance with how videocards are made since ... well, like a decade.
However, for older videocards such as the one you have, Vulkan is not supported in the hardware and never will be. OpenGL is the only way to go (or directx if you are on Windows, but Gladius doesn't support DirectX either).

Supposedly the developers could program Gladius in such a way that it can run both on OpenGL only videocards as well as on videocards that support Vulkan, but apparently they have opted to just switch the underlying graphics library in one minor version update.
By doing this they have changed the range of supported video cards.
Your card is outside of the supported range now and yes that should qualify for a refund. It was supported at the moment of purchase, but an software update changed that.

Mind you, they are offering a 'beta' branch of Gladius via a dropdown in Steam (open game properties in Steam), which is actually an older version of the game (1.2.6) from when they still only supported OpenGL. So you can technically still play the game, but you likely won't be getting any more updates.

[doc99]

You are correct and a gentlemen named Joe Miller kindly responded to my Support Ticket and walked me through the Steam process and I'm up and running again--many thanks to all !!!