Changed mail

[Edward75]

I have a problem. I changed my mail in User Control Panel on forum. But I don't receive notifications. They still come only to old mail. I wrote to tech support, but no one answers.
Help me please!

[zakblood]

support is the only place who have access, try and do it again, and make sure it doesn't go into your spam folder, good luck

[Edward75]

I understand. Just wanted to know if anyone else has such a problem?
And why does not respond support. Spam folder check every day.

[zakblood]

no problems found on the search that i can do, so no sorry

[pipfromslitherine]

Did you send to support@slitherine.co.uk? They will generally respond within 24 hours. Is it possible that your email provider could be filtering responses before it gets to your spam folder?

Cheers

Pip

[Edward75]

No, to support@slitherine.com

[pipfromslitherine]

I don't think that is a valid email. Try co.uk and you should get better results.

Cheers

Pip

[Edward75]

I sent a new letter to support@slitherine.co.uk 8 days ago. No answer.
Maybe my letter gets to them in spam and they don't see?
Help! Somebody write to them, let them pay attention to this topic! Please!

[VPaulus]

We respond on a 24 hours basis. Everytime support receives an email, it will automatically reply notifying the sender that his email was received by our helpdesk system. If you haven't received back our email then it means we haven't received it. Try contacting us from another email address, like Gmail for example.

[Edward75]

Great thanks for Help!
Ok. Try use Gmail.