Bug bith range / selection of a unit on the map

[Pierre_81]

Hello,
I bought the game a few days ago.
Sometimes, during the play, I lose "the yellow arrow" showing the range and I can't any more select a unit or a location by 2-clicking it. Shortly speaking, I can't play any more.
Here is the usual DxDiag and the output_log you seem to request.

Thanks for your help,

Pierre

[VPaulus]

Steam or the standalone version?

[Pierre_81]

Stand alone.

[VPaulus]

Please update your Nvidia drivers. When installing the drivers please don't forget to tick the "Perform a clean installation" box.

[Pierre_81]

I did it, went through NVIDIA updater (no box to check).
Problem remains.

[Pierre_81]

And the usual diag.
Thanx

[Pierre_81]

Today, I updated Win10, my NVIDIA drivers (asking for a complete reinstallation), the problem remains.

Sometimes, after restarting the scenario I can control the units, then generally after exiting the HQ screen (by clicking "degarrison") I lose "the yellow arrow" and the ability to select a unit by 2-clicking it. When exiting this HQ screen and being again on the map, I have the feeling that the screen is blinking (it is very fast), and the control of the degarrisoned unit is lost.

When I quit the "full scree mode" and hat the cursor hits the edge of my screen, out of the window of the game I may see the yellow arrow again (see joint picture) but 2-click is ineffective.

Hope it helps.

The usual zip with diag and png.

Regs,

[Pierre_81]

The attachment DxDiag3.zip is no longer available

DxDiag3.zip

(14.55 KiB) Downloaded 153 times

[VPaulus]

Have you tried to play in windowed mode?

[Pierre_81]

A11 picture for CS.zip

(304.35 KiB) Downloaded 143 times

[Pierre_81]

Yes, the picture I try to attach is in windowed mode (= not "full screen").
I could play this afternoon for two or three hours in a row but since I started a new skirmish, the bug prevents me to play again. Sometimes I may recruit some units and even sometimes move one (the arrow is here, no bug yet) but generally the bug reappears. In the windowed or full screen mode, I tried both..

[VPaulus]

Please try to disable all background programs in case these are interfering with the normal running of the game.
You can do this by running msconfig and disabling all non-windows start-up programs and services.
Then once you have disabled all non-Microsoft services, please run the game and see if the issue persists.
If it does not, please then reopen msconfig and reenable those services, one by one, until you find the program causing the problem.
A tutorial on how to do this can be found below:
https://eu.battle.net/support/en/article/23848

[Pierre_81]

OK I will make it during the week end.
Regs,

[Pierre_81]

Eh eh, I used to 2x or even 3x click when buying units. Thus I bought two units at once but confirmed only once. After I stopped doing this, the bug disappeared. So, don't do this!

Thank you for the time spent to support this case.

Pierre