Holiday Tournament Fatal Crash

[ggarynorman]

I just opened the new round battle. As I was scrolling around looking at the terrain. I got a swift
"neither army has the will to carry on, and both sides break off combat as if by mutual consent. You must withdraw during the night leaving the enemy holding the battlefield"


and then the program closed. I then got an email confirming that the Battle had finished on turn 2. The battle is in my completed battles. The Opponent is Mike C-81

[rbodleyscott]

I just opened the new round battle. As I was scrolling around looking at the terrain. I got a swift
"neither army has the will to carry on, and both sides break off combat as if by mutual consent. You must withdraw during the night leaving the enemy holding the battlefield"


and then the program closed. I then got an email confirming that the Battle had finished on turn 2. The battle is in my completed battles. The Opponent is Mike C-81

Sorry about this. I can only assume that something went wrong with the initialisation of this particular game instance. Your other game is working as far as you know?

We can't do anything about this over the weekend, but on Monday the PBEM controller will hopefully be able to restart the game.

[ggarynorman]

Thanks Richard,

Yes the other game is fine.

[MikeC_81]

The root of the problems seems to be that none of each army's compulsory units spawned so the game immediately ended upon loading with 100% casualties on both sides.

Don't know if that helps you track down the bug or not.

[rbodleyscott]

The root of the problems seems to be that none of each army's compulsory units spawned so the game immediately ended upon loading with 100% casualties on both sides.

Aye, I know that is what caused the game to end, but unfortunately I don't know what caused the units not to be added.

It in fact represents neither side's units being added to the instance at all. (The unpurchased ones are in fact normally on the map too, in the black border, where you can't see them until they are purchased).

So far, we have only had this one report of this happening, so it may have been due to some corruption in the data downloaded from the server in this single instance. If we get more reports we will have to track it down.

[ggarynorman]

Hi Richard,

Are we able to get the game reset today?

[rbodleyscott]

Hi Richard,

Are we able to get the game reset today?

I have asked, but no response so far, sorry. Will try again.

[Benedict151]

Hello ggarynorman

I'm sorry for the frustration, we're working through a couple of server issues today but this is very much on our radar and we will hopefully get your game restarted soon

Apologies for the delay

regards
Ben Wilkins

[MikeC_81]

Ok thanks for trying. Both gary and I can probably flip turns reasonably quickly but we are on opposite time zones so we need at least a several of days since we lost a weekend.

[ggarynorman]

Further problems. Game is in the in box but it will not upload to the server. It goes back to deployment phase but I have lost my extra general deployment and no keys are responding. I have not pressed end deployment because of this

Please Help

[rbodleyscott]

Further problems. Game is in the in box but it will not upload to the server. It goes back to deployment phase but I have lost my extra general deployment and no keys are responding. I have not pressed end deployment because of this

Please Help

If you are still in the game, have you tried hitting End Turn again to upload the game again?

Note that the game always does revert the situation to that before your turn before sending the turn, including removing the extra general, but the troops get moved back to their correct positions again and the general is re-added during the replay when the other player opens the game. The message about the general is a bug which has been corrected for the next patch.

If that doesn't work, the game probably needs to be restarted again. I will see if this can be done - note that it isn't at all a simple task.

What you must not do is Save the game after it has failed to upload, as this can lead to incorrect data being saved. We have disabled the Save buttons when the game is in this state for the next patch.

[rbodleyscott]

Apparently something was out of sync - this has been corrected and you should try again.

[ggarynorman]

Exact same problem as last time.

[rbodleyscott]

Exact same problem as last time.

Could you explain the problem exactly please?

Exactly what you did and exactly what happened, and what messages (if any) were displayed. That will help us solve it.

[ggarynorman]

I loaded the new instance of the game, selected forces and deployed. Added additional General and hit end turn. The sending turn dialogue came up and the view then switched suddenly back to the battlefield with no error message with the additional general not deployed. It tells me I am deployment mode and I can scroll but nothing else. I have not tried the end turn button should I do this?. I can also try other non-tournament games in my inbox is this helps.

[rbodleyscott]

I loaded the new instance of the game, selected forces and deployed. Added additional General and hit end turn. The sending turn dialogue came up and the view then switched suddenly back to the battlefield with no error message with the additional general not deployed. It tells me I am deployment mode and I can scroll but nothing else. I have not tried the end turn button should I do this?. I can also try other non-tournament games in my inbox is this helps.

Yes, please try the End Turn button again.

The units going back to their start positions (without extra generals) is normal behaviour when an MP turn is sent, but you should have got a popup saying that the turn had failed to upload, please try again. Did you not?

To resend the turn you need to click the End Turn button again. The missing general, the units being back in their starting positions, and the deployment message showing, are normal for this stage in uploading an MP turn if the first attempt fails. The positional reset happens with every uploaded turn, you just don't notice it when the turn successfully uploads first time.

[rbodleyscott]

Apparently there was a temporary file locked on the server that should not have been, and that was preventing the turn from uploading. Try again now.

[ggarynorman]

When I hit end turn. It tells me that I have not added all generals. When I try to it does not allow me to. Right click is not working at all

[rbodleyscott]

When I hit end turn. It tells me that I have not added all generals. When I try to it does not allow me to. Right click is not working at all

Yes, the popup is a bug (which will be corrected in the next patch), just click confirm (the V button) and it should not stop you from ending the turn and seeing if it will upload.

[ggarynorman]

I clicked the V and it dumped me back in deployment mode with everything Frozen other than Next turn which gives the General warning. It is stuck in a loop