computers crashes and restarts

[cromlechi]

I've had the error below a number of times. My computers shuts down and restarts. It seems to be when playing FOG II. Any advice welcome.


121817-28281-01.dmp 18/12/2017 11:52:30 0x00000124 00000000`00000000 ffffa30b`92cab8f8 00000000`00000000 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+759faf NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 10.0.16299.125 (WinBuild.160101.0800) x64 ntoskrnl.exe+759faf C:\WINDOWS\Minidump\121817-28281-01.dmp 8 15 16299 262,144 18/12/2017 11:52:50

[zakblood]

first we would need to know what's causing it, best advice is load a report and then we can make a better judgement

How to get a DirectX Diagnostic file:

1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.

once the report has been made, just attach it to your post with first adding the file to a zip, which is then permitted to attach to the forum

[cromlechi]

Thank you. See attached.

[zakblood]

I'm sorry to say but have more than a few blue screen errors in windows, these are really bad windows system errors, and as none of these have mentioned the game, first you need to find out what is causing these and fix these, normally they are either driver errors or bad installs of windows or other errors in the system.

Windows Error Reporting:
+++ WER0 +++:
Fault bucket 0x124_AuthenticAMD_PROCESSOR_BUS_PRV, type 0
Event Name: BlueScreen

+++ WER1 +++:
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

+++ WER2 +++:
Fault bucket 0x124_AuthenticAMD_PROCESSOR_BUS_PRV, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: e5fe12a6-d9f8-4442-b974-c8f5bcbbdefa

+++ WER3 +++:
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

with 2 more being AV errors,
P8: Windows Defender Antivirus (77BDAF73-B396-481F-9042-AD358843EC24)

so the next question is, is this a upgrade to windows 10?

have you had any Anti Virus errors?

check the AV and firewall logs and also check task manager event viewer to see what's logged as error, as all of them will throw up more of an idea of what is error on your system and causing the errors mentioned, which tbh isn't the game, it may happen when the game is running, but as it's not logged as the error, something else is conflicting or causing the error and cause the crashes or system hangs

[cromlechi]

I don't think it's related to the game now as I had a crash with just the browser open. I contacted the PC supplier and they think it's a faulty power supply. I am going to replace it.

Thanks for looking though.

Best wishes

Adam

[zakblood]

glad your getting it sorted, and merry Christmas and hope you have a merry and happy gaming new year