can not update game

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dorkeryorker
Private First Class - Opel Blitz
Private First Class - Opel Blitz
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Joined: Sun May 13, 2012 6:44 pm

can not update game

Post by dorkeryorker »

I receive this error.

encountered a sharing violation while accessing c;\program files(x86)\slitherine\heroesofnormandie\pc-version-data\managed\assembly-csharp-first pass.dll.

can anyone help me get my update installed? thank you.
CptAlatriste
Staff Sergeant - Kavallerie
Staff Sergeant - Kavallerie
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Re: can not update game

Post by CptAlatriste »

Did you buy the game bei Slitherine or over STEAM?
zakblood
Most Active User 2017
Most Active User 2017
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Joined: Thu Jun 12, 2014 6:44 pm

Re: can not update game

Post by zakblood »

add the exe to your firewall and install as admin, and make sure the game hasn't been running, so clean boot and not played etc
dorkeryorker
Private First Class - Opel Blitz
Private First Class - Opel Blitz
Posts: 2
Joined: Sun May 13, 2012 6:44 pm

Re: can not update game

Post by dorkeryorker »

I have done that and I have get the same error code.
I got the game from slitherine.
zakblood
Most Active User 2017
Most Active User 2017
Posts: 16685
Joined: Thu Jun 12, 2014 6:44 pm

Re: can not update game

Post by zakblood »

ok lets take a look,

How to get a DxDiag report file:

1. Click on "START" (on Windows 8 press “Windows key” and the “R” key at the same time)
2. Click "run" (skip this step on Windows 8 )
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments (zip) rather than pasted into the body of the post.

add the exe of the game to your Anti Virus and firewall program, to make sure check the logs of these to see if it was one if any of them was to blame.

That usually means a 3rd party program, like an Internet security programs, is or could be interfering with the game or update installation.

run the game from a admin account and use full admin permissions.

please make sure all game pre requisite are installed with the game, even if you think or fully know there are already installed, it will only over write, and it may be that you have a older or newer version of these where as the game in question may need a certain version.

please make sure you are running the latest game version and have up to date drivers installed on your pc,

If you have the original version. So you'll need to update it from the Internet.
Please note that you'll only need the last update, as the updates are comprehensive. (not needed with steam)
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