BA crashes on Win 10 64bit on Surface pro 4

[Humm8l3]

BA crashes on Win 10 64bit on Surface pro 4 - BA HAS STOPPED WORKING

I have just purchased BA along with mega pack (local install - not steam) and initial install on my surface pro4 (win10 pro 64 bit with latest fall update) was successful.

After a reboot BA no longer runs- crashes just after I have successfully logged in and click on any icon ie: campaign, multiplayer etc - no error code but windows event viewer shows the following:
Application error event id: 1000 - a typical applicaiton error

I have tried the following to resolve:

1. I have run the Windows troubleshooter and tried various settings but all fail with the above results.

2. I have re-installed BA as administrator - run as (also deleted ba folder in my local profile documents before install) - BA crashes.

3. Logged in as built in local admin, ran BA - BA crashes

4. Detached Surface pro 4 keyboard- BA crashes

5. Rebooted Surface pro 4 several times- BA crashes

6. Turned off Symantec Cloud enpoint security - BA crashes

7. See error log:

VER:20600
PLATFORM: WINDOWS
CPU String: GenuineIntel
Stepping ID = 3
Model = 14
Family = 6
Extended model = 4
CLFLUSH cache line size = 64
APIC Physical ID = 2
CPU Brand String: Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz
Cache Size = 256K
UNKNOWN TAGS IN: CONFIG/SYSTEM.TXT
Unknown Tag: MOVIEMODE
Unknown Tag: DYNAMICENV
Unknown Tag: LAYOUTKILLSENEMYX,
END: CONFIG/SYSTEM.TXT
Found DirectX Version Number: 4.09.00.0904
Creating Device.....
MonkeyInitStart
MIS: Found DD
MIS: IsHW
MIS: SetCoop
MIS: Setting Disp Mode
MIS: Done Init 3D Device
MIS: Tex Enum
MIS: SDRS
MIS: Init Decal Render
INITIAL LOAD 698

8. See attached dxdiag results

Not sure if this is related but after the initial BA install I connected a brand new surface cover 4 keyboard and rebooted at the prompt- BA appeared to crash after this!

Any ideas to a workarounbd or resolution?



*update - Surface Pro4 wiped and Win10 pro 64bit successfully re-installed with all latest Nov 2105 drivers, firmware and Fall Nov update v1511, 10586 - BA to be tested!

Tested - BA crashes again..ouch.BA works ok on a surface pro 3 with all updates. Driver issue?

Please advise

[VPaulus]

Rename the folder named BA2 as _BA2 in your Windows documents folder at:
...\Documents\My Games

[Humm8l3]

You mean BBCBA right?! I dont have BA2

[pipfromslitherine]

That is correct.

Cheers

Pip