Claim game not working

[Yote]

Yo,

I've tried using the Claim game button a couple of times, as a few of my opponents seem to have stopped playing, but I get no reaction when I try. All that I have tried it on have definitely been inactive for more than 30 days, so that is not the problem, but I haven't seen any other posts regarding this.
Has there been anyone else having this issue? Is there any other way to remove inactive games from the list?

[operating]

Hi Yote!

Had that problem too, below is a pm quote from LZ to go on the path of MP housekeeping, once you make contact with Matrix/Slitherine support, all your old games can be eliminated, I've done it at least 30 times.

Good luck, Bob

From: Lord Zimoa Add Member To Contact List
To: operating
Date: 4/1/2014 12:56:50 PM
Subject: RE: REMOVE MATCH

Hi,

We cannot do this, please contact Matrix or Slitherine tech support as they control the servers.

Cheers,

Tim aka LZ

[Yote]

Ah, cheers mate! Will get in touch with them. Was hoping they'd be able to fix our broken game too, as we were only a few turns away from finishing it, last I checked

[operating]

Yote,

Try contacting Paulo at this address he knows how to clean up MP list.

On Wednesday, May 28, 2014 8:16 AM, Paulo Costa <xxxxxxxxxxx> wrote:

Good luck, Bob

[VPaulus]

Please avoid posting email addresses because of spam bots.
Anyway, it's better to contact support[at]slitherine.co.uk, as me or my other colleague Joe, will send your requests to the web admins.