Crash on save game load

[tbriert]

I have the game installed on my Lenovo Yoga2 ultrabook.

Game functions fine, until I go to load a saved game.

During the loading process, it will CTD every time.

Not sure why this problem is occuring. Only thing I have even changed from the default is the screen resolution, to 1280x768 32 bpp.

Could that be the problem?

[lordzimoa]

Hi could you provide us with some more info and files so we can detect what is causing the problem with this saved game:

How to get a Directx Dialog file:

1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice
6. open the text file, copy the contents, and post along with your issue.



How to get the ctgw.log file:

If you ever get an error or crash, please attach the ctgw.log file to your report, this will help us identify the problem. It's more useful if the error is during the AI turn, but it would be good for you guys to get used to uploading these logs. The logs are in your Documents, so the default is "My Documents\My Games\Commander The Great War"

Even if you're reporting a bad move by the AI, it would be helpful to see the log as this gives us a much clearer idea of what was going on when the issue occurred.

IMPORTANT: This log is overwritten every time you start the game. Please make a copy of the log after any crash/bug you want to report before reloading the game.



How to get the autosave/save file:

Autosaves/saves can also be useful, especially if you can repeat the bug from the autosave/save. These are also in "My Documents\My Games\Commander The Great War\Save"

IMPORTANT: This autosave file is overwritten every time you press end turn. Please make a copy after any crash/bug you want to report before pressing end turn again.



NOTE: Please put your attachments in a .zip or .rar format, before you upload it here on the forum, if not, it will not upload at all.



If you follow these steps it will make it a lot easier for us finding the problem, fixing it and getting you up and running asap!

Thanks in advance.

[tbriert]

Thanks for your quick response. I will try to get the items done and emailed over to you after work tonight.

[tbriert]

OK here are the compressed files as you requested

[tbriert]

Oh one more

[lordzimoa]

Thanks, we will have a look at the data and see what is the cause and how we can get you going.

[johnnybravo]

Hey, sorry for your problems, please try attached exe

[tbriert]

That fixed worked.

Thank you for your help.