Server Connection Issues (A class bug, Non crit, random)

[Germanic]

Issue: Connection Problems with Server
Reproducible: random - majority of tries failed connection
Time observed: Friday and Saturday 27-28 Sept. (game bought Friday 27 Sept so no comparison before Friday 27 Sept)

STEPS:
1) Started Game - Logged onto MP - always reached login page - always reached active games list (no issues observed in these steps)
2) Sometimes no current matches observed although match saving was present - refresh solved this issue - partially needing multiple tries
3) after selecting match sporadically observed "unable to connect to server" issues - retried multiple times while changing and adjusting my computer system
4) always achieved match download and start after multiple amount of tries with a maximum of about 10 or so (while configuring system)
5) received email notification "Slitherine PBEM++ Server Message Panzer Corps: We noticed you have downloaded some turns multiple times. If you are having any technical issues please report them at www.slitherine.com/forum"

Steps undertaken to solve/mitigate issue - in this order:

- Reset IE9 settings via "reset option" of IE
- Checked that no proxy was set for internet connection
- Released and refreshed dynamic IP
- Disabled Windows7 Firewall
- Set Windows Firewall rules to allow all traffic to/from game
- Provided PC with static IP
- Disabled Router Firewall
- Put PC into Router DMZ

EFFECT: Observed no noticeable difference to issue randomness and behavior

SYSTEM: Windows 7 Home Premium SP1, 64bit, 8 gig ram, DELL N5110 Core i7 2630 QM
INTERNET: 30mbit DSL Flat with Fastpath activated (5-6 ms to ISP server in town)
Comparison: World of Tanks, War Thunder, Lord of the Rings Online, Silent Hunter Online all working flawlessly on same setup and connection

[VPaulus]

We are having issues with our multiplayer server.
We are looking into the problem. We hope to have a fix soon.
Our apologies for all the inconveniences.

[Germanic]

Hope my description can be of some help.

Cheers,

Nick

[VPaulus]

Thanks, Nick.

[VPaulus]

To help us to pinpoint the cause, could you send us an email to multiplayer@slitherine.co.uk when the problem occurs with the following info: time when the problem occured (including timezome), game and your Internet IP address.

Thanks!

[Germanic]

Hi Paulus,

last night I tried to log onto the multiplayer of PC and failed.

Issue report 1:
Product: Panzer Corps
Date/Time: 01 Oct 2013, 23:10 to 23:25 CET
Issue: Failed to download running match, then failed to even log into MP, finally even couldn't reach the Slitherine Forum any more
IP: 92.251.70.85

[Germanic]

Also sent as mail accordingly

[VPaulus]

Thanks.

[Germanic]

I have a gut-feeling that it has something to do with the IP and establishing connection. Once the connection is there and I have downloaded the game it works mostly for the next turns. Only if I close the game does it start again...

[VPaulus]

The issue seems fixed. Could you please try now and check if the issue persist?
All feedback is appreciated.
Thank you.

[ThvN]

About 12 hours ago I managed to play a MP turn for the first time in five days. I just checked again, it took a little longer to connect, but it seems to work.

[Germanic]

Seems to be working fine now - just did my next PBEM turn without a glitch.

[the_finger]

I just try to connect with the multiplayer but it looks like it's still not working.
The last days i had the same problem like the others, from time to time i got connection and sometimes not...
I hope you can fix the problem soon.

[VPaulus]

I just try to connect with the multiplayer but it looks like it's still not working.
The last days i had the same problem like the others, from time to time i got connection and sometimes not...
I hope you can fix the problem soon.

We haven't received more complaints since yesterday, neither in the helpdesk or in the forum.
Have you checked today?

[the_finger]

I just try to connect with the multiplayer but it looks like it's still not working.
The last days i had the same problem like the others, from time to time i got connection and sometimes not...
I hope you can fix the problem soon.

We haven't received more complaints since yesterday, neither in the helpdesk or in the forum.
Have you checked today?

I just tried and it's working fine. Yesterday evening friends of mine also could'nt connect with the multiplayer.
But so what, now is all fine again !