Yet another updater crash!

[sidedeal]

I was really looking forward to trying Pandora out over coffee this morning. But, as it seems many people have reported, there seem to be unresolved issues with the Pandora Updater.

I use Clam AV, and the Windows 7 built-in firewall.

First attempt:

1) Turned Clam AV off.
2) Clicked on Pandora Beta.
3) Crash!

Second attempt:

1) Restarted Windows.
2) Turned Clam AV off.
3) Logged exceptions for both Pandora Beta, and the Updater, with Windows Firewall.
4) Clicked on Pandora Beta.
5) Crash!

In sum:

[2013-Jun-03 00:02:04] C:\Program Files (x86)\Proxy Studios\Pandora Beta\Binaries\PandoraUpdater.exe
[2013-Jun-03 00:02:04] Pandora Updater 0.14.3 (Beta 0, Windows-x86_32 May 22 2013 21:27:20)
[2013-Jun-03 00:02:04] Copyright (C) 2011-2013 by Proxy Studios.
[2013-Jun-03 00:02:04] All rights reserved.
[2013-Jun-03 00:02:04] Detected 2 hardware threads.
[2013-Jun-03 00:02:04] Initializing config ...
[2013-Jun-03 00:02:04] Loading config ...
[2013-Jun-03 00:02:04] Initializing network ...
[2013-Jun-03 00:02:04] Initializing updater ...
[2013-Jun-03 00:02:04] Initializing input ...
[2013-Jun-03 00:02:04] Initializing video ...
[2013-Jun-03 00:02:04] Releasing resources ...
[2013-Jun-03 00:02:04] Building resources ...
[2013-Jun-03 00:02:04] Initializing GUI ...
[2013-Jun-03 00:02:04] Loading shaders ...
[2013-Jun-03 00:02:04] Loading textures ...
[2013-Jun-03 00:02:04] Loading fonts ...
[2013-Jun-03 00:02:04] Loading skins ...
[2013-Jun-03 00:02:04] Building resources ...
[2013-Jun-03 00:02:04] Windows structured exception thrown:
[2013-Jun-03 00:02:04] (Unknown)
[2013-Jun-03 00:02:04] (0) [0x7558C41F] RaiseException + 0x00000058
[2013-Jun-03 00:02:04] (1) [0x755934E3] OutputDebugStringA + 0x0000005B
[2013-Jun-03 00:02:04] (2) [0x045B619A]
[2013-Jun-03 00:02:04] (3) [0x0459B7AA]
[2013-Jun-03 00:02:04] (4) [0x12000001]

[SephiRok]

Take a look at the known issues thread. It could either be outdated drivers (you can update / attach dxdiag) or a background program making it crash (you can use msconfig to shut down services).

Regards,
Rok

[sidedeal]

I've never had a driver problem. My laptop isn't awesome, but I can play Starcraft 2, etc. with pretty good graphic settings.

As for background processes, I've never had an issue with those before either. I check periodically, and only have those running that I consider essential. Having said that, I made a third attempt:

1) Uninstalled the antivirus.
2) Restarted Windows without an antivirus.
3) Clicked on Pandora Beta (No antivirus running).
4) Crash!

I've attached the result of dxdiag.

Thanks.

[SephiRok]

Quite sure it's the graphics drivers, they are from 2009. We use OpenGL while Starcraft 2 etc use DirectX under Windows. Older drivers have pretty crappy OpenGL support, which can cause issues as you've experienced.

Hope that helps,
Rok

[sidedeal]

Hmph, well I can't do much about that It's a Sony Vaio, and from what I can tell AMD doesn't have a newer driver, nor does Sony.

Edit: It appears that AMD had a package on their website that did the trick (without Sony's blessing). I updated the driver, and Pandora launched OK.