Issue when updating/launching the game

[Gryphonrider]

The laptop I use for gaming (Lenovo Y580, Windows 7 64 bit) won't update/launch the game:
"Pandora [Updater] has encountered a problem and needs to close. Please contact support."

- Downloaded and installed twice
(Small note on the uninstaller: Pandora Beta map and submaps aren't removed)
- NVIDIA-drivers are fully up-to-date
- Windows Firewall disabled
- Excluding Pandora.exe, PandoraServer.exe and PandoraUpdater.exe in Panda Antivirus Pro 2013 didn't help (fully disabling PAV also didn't help)

Please find the logs + dxdiag attached.

On my work laptop (HP ProBook 4540s, Windows 8 64 bit) updating/launching gives me no trouble at all.
Which is great, because now I can really start beta-testing!

I will install on a 3rd laptop (Acer Aspire 5742G, Windows 7 64 bit), to find out whether it will update/launch.

[Gryphonrider]

Acer Aspire 5742G (Windows 7 64 bit) has the same issue.
Please find logs + dxdiag attached.

[SephiRok]

Very helpful, thanks. Will investigate.

Regards,
Rok

[SephiRok]

These seem to be two distinct crashes. I might have a fix for one. Will look into the other one tomorrow.

[SephiRok]

Could you please give 0.14.3 a try (redownload and reinstall).

[Gryphonrider]

0.14.3 didn't do the trick for the Lenovo Y580, I'm afraid.
Please find the new logs attached.

Will test the Acer Aspire 5742G tomorrow.

[SephiRok]

That's not necessary, thanks.

It would be very helpful if you could run http://live.sysinternals.com/Procmon.exe, open the filter (Filter > Filter...), select/type: "Process Name" - "begins with" - "Pandora" - "Include" > Add. Then CTRL+X to clear the list, start Pandora and let it crash once. Afterwards save (File > Save) with default settings and attach the file here/upload it somewhere or mail it to support@proxy-studios.com.

Best regards,
Rok

[Gryphonrider]

The Procmon log is too big to attach here (even when zipped).
I sent it to support@proxy-studios.com

If you feel this topic is flooding the forum, feel free to close it and send me PM or regular mail for follow-up.

[SephiRok]

Thanks!

Could you please try closing (killing in process manager) Onekey Theater and/or Broadcom Bluetooth Software (maybe bttray.exe) and check if it helps.

[Gryphonrider]

Killing Onekey Theater and Broadcom Bluetooth Software didn't help
Killed all other non-vital processes + services as well, still no luck.

I can make a Procmon log of the Acer Aspire 5742G if you want me to.

Suspect Nvidia-drivers to be part of the problem (and solution).
I will uninstall them on Lenovo Y580, and try without them.
Will install the new driver that was released yesterday (320.18) afterwards.

[SephiRok]

Acer log could be useful. I highly doubt it has anything to do with graphics drivers.

[Gryphonrider]

Acer Procmon log sent to support@proxy-studios.com

[SephiRok]

Thanks a lot for your assistance.

It seems to be Panda Antivirus' fault. Installing it reproduces those exact errors. Killing all related processes and services fixes it.

[SephiRok]

See updated viewtopic.php?f=204&t=41038 for future reference.

Cheers,
Rok