Please help...been trying for 3 days to play

SolomonGrundy · Post by **SolomonGrundy** » Fri Dec 28, 2007 5:48 pm

This is my sequence of events for Commander: Europe at War:

1. put disc into drive.
2. double left click the shortcut on desktop.
3. a screen pops up with a big "PLAY" at the top and other options below (manual, forum, etc).
4. left click "PLAY"......sometimes it will accept the click and proceed, sometimes it does nothing at all at this stage. If it proceeds.....
5. flag screen appears asking the language of preference. I click the good ole Union Jack!
6. a page or two of credits (Kameleon, Matrix, etc) show up and run through.
7. A short snapshot of a battle (tank and infantry in a city I think) runs through.
8. The red loading screen appears (Guderian to far right). The words "Loading Game" are at the bottom and slowly strobing in and out while the game loads. No progress is ever made from this point!

I'm not really up on the computer lingo so I often don't know how to do much of the technical stuff unless walked through it. Can someone please figure out what is wrong with my game? Could it just be a bad disc? Is there something else I haven't tried yet?

Comp specs:

Windows XP
Pentium D Dual Core
NVidia Geforce 7900 GTX

AHHHHHHHHHHHHHH!!! I want to play!!!!!!! SAVE ME PLEASE!!!

shawkhan · Post by **shawkhan** » Fri Dec 28, 2007 8:44 pm

You have to have the game installed on your harddrive to play. In order to install I think you have to type in the key code for your game. It appears you might have an improperly installed game on your computer. If possible, I would recommend you remove it from your hard drive(if it is on it) then re-install. That just about completes what I know about the technical issues involved. You don't need the disk to play a properly installed game.

Post by **pipfromslitherine** » Fri Dec 28, 2007 10:33 pm

Yep - the first thing I would suggest is to uninstall and reinstall the game, and see if that helps at all.

Cheers

Pip

SolomonGrundy · Post by **SolomonGrundy** » Sat Dec 29, 2007 7:12 am

I tried uninstalling and it does nothing for me. The disc works on other computers, just not mine. Any clue what is holding it up on my machine?

Post by **IainMcNeil** » Sat Dec 29, 2007 10:44 am

Is this a disk you bought from Matrix as we don't sell physical disks? You may need to ask their technical support people as the menu system you are having trouble with is written by them.

What are the specs of your PC - RAM & processor? Maybe it's below the minimum spec?

SolomonGrundy · Post by **SolomonGrundy** » Sat Dec 29, 2007 4:29 pm

It is a Pentium D Dual Core, nvidia 7900 GTX, 2 gig Ram.

Post by **IainMcNeil** » Sun Dec 30, 2007 9:13 pm

I'll have to get Johan to have a look and see if he can help.

SolomonGrundy · Post by **SolomonGrundy** » Mon Dec 31, 2007 1:05 am

That would be most appreciated! Thanks (in advance) for any help.

I really have the impression it is some setting or missing download. I have no problems with any other games and I know the disk works on my friend's computer.

Post by **IainMcNeil** » Mon Dec 31, 2007 10:54 am

Just to check - does the game run before you try and patch it?

SolomonGrundy · Post by **SolomonGrundy** » Tue Jan 01, 2008 6:44 pm

It doesn't run with or without the patch.

firepowerjohan · Post by **firepowerjohan** » Tue Jan 01, 2008 8:40 pm

I have had this same problem once and it was due to corrupted files but they were not corrupted by the game. I had been messing with the script files and game failing loading them. Since you bought from Matrix you should contact their support and see if they can complement any of your files that are not working.

Post by **IainMcNeil** » Thu Jan 03, 2008 2:11 pm

Is there any way to tell which files are corrupt, otherwise this is tricky to fix?