Problem installin BA......

[Jonesy1760]

I install and update the game,,,but when I click on "OK" to play the game,my cursor disappears and it boots me back to my desktop. Never had this problem before.HELP

[pipfromslitherine]

What platform are you playing on?

Can you please post the contents of the error.log file from My Documents/My Games/BBCBA immediately after the crash.

Cheers

Pip

[Jonesy1760]

Not being a techie...how do I find this?

[pipfromslitherine]

In your My Documents folder there is a My Games folder, and in that a BBCBA folder. Inside there is a file called error.log. Open in Notepad, select all, and copy. Then paste into a reply here.

Cheers

Pip

[Jonesy1760]

CPU String: AuthenticAMD

Failed HW VP - trying SWModel = 1

Family = 15This device does not support the queried technique.
Extended family = 3

CLFLUSH cache line size = 64Failed HW VP - trying SW

APIC Physical ID = 1This device does not support the queried technique.

CPU Brand String: AMD A6-3400M APU with Radeon(tm) HD Graphics
Failed HW VP - trying SWCache Size = 1024K

UNKNOWN TAGS IN: Config/system.txt
This device does not support the queried technique. Unknown Tag: MOVIEMODE

Unknown Tag: DYNAMICENVFailed HW VP - trying SW

Unknown Tag: LAYOUTKILLSENEMYX,
This device does not support the queried technique. END: Config/system.txt

Failed HW VP - trying SW
This device does not support the queried technique.
Failed HW VP - trying SW
This device does not support the queried technique.

Failed HW VP - trying SW
This device does not support the queried technique.
Failed HW VP - trying SW

[pipfromslitherine]

What are your system specs? Probably simplest to follow the instructions at the top of the forum and get the dxdiag output. It looks like you don't have a video card (or possibly missing drivers).

Cheers

Pip

[Jonesy1760]

This game installed perfectly up to recently....I do have a videocard...how do i update drivers?

[Jonesy1760]

------------------
Time of this report: 12/7/2012, 16:01:10
Machine name: WINDOWS7USER-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
Language: English (Regional Setting: English)
System Manufacturer: Gateway
System Model: NV55S
BIOS: InsydeH2O Version CCB.03.61.13V2.01
Processor: AMD A6-3400M APU with Radeon(tm) HD Graphics (4 CPUs), ~1.4GHz
Memory: 4096MB RAM
Available OS Memory: 3562MB RAM
Page File: 1182MB used, 5941MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

[Jonesy1760]

DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

[pipfromslitherine]

If it installed and ran fine before, what has changed? Why did you need to do a reinstall? Did you correctly un-install it prior to the reinstall.

If you are missing drivers, then generally you can get them via Windows Update as a non-critical download IIRC. I can't tell whether the drivers are an issue without the full length dxdiag output which shows the details of the video card etc.

The error log also seemed to be truncated as well?

Cheers

Pip

[Jonesy1760]

Display Devices
---------------
Card name: Standard VGA Graphics Adapter
Manufacturer: (Standard display types)
Chip type: AMD ATOMBIOS
DAC type: 8 bit
Device Key: Enum\PCI\VEN_1002&DEV_9647&SUBSYS_05991025&REV_00
Display Memory: n/a
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1024 x 768 (32 bit) (1Hz)
Monitor Name: Generic PnP Monitor
Monitor Model:
Monitor Id:
Native Mode:
Output Type:
Driver Name: vga
Driver File Version: 6.01.7600.16385 (English)
Driver Version: 6.1.7600.16385
DDI Version: unknown
Driver Model: unknown
Driver Attributes: Final Retail
Driver Date/Size: 7/13/2009 18:38:47, 15360 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-D507-11CF-9433-2938AEC2CB35}
Vendor ID: 0x1002
Device ID: 0x9647
SubSys ID: 0x05991025
Revision ID: 0x0000
Driver Strong Name: Unknown
Rank Of Driver: Unknown
Video Accel:
Deinterlace Caps: n/a
D3D9 Overlay: n/a
DXVA-HD: n/a
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available

[Jonesy1760]

I got a virus and had to do a restore point to get rid of the virus

[Jonesy1760]

what else can I post here to help?

[pipfromslitherine]

You don't have a video driver installed at all (according to your dxdiag). If there is nothing listed in the Windows Update optional downloads area, then you will need to head to the AMD site and download driver for your system. I believe that there is an automated way to do it which should allow you to get up and running.

Cheers

Pip

[Jonesy1760]

I just installed your "Panzer Corps" game and it works perfectly....love this game...So now what????

[Jonesy1760]

I tried to install "Rise of Rome" DX edition and it poped up a window with this D:/ Application not found big red X in upper left corner...hummmm

[pipfromslitherine]

I just installed your "Panzer Corps" game and it works perfectly....love this game...So now what????

Panzer Corps uses neither Direct X nor 3D acceleration. Because of the lack of drivers your system now thinks (as you can see from the dxdiag output) that it has an old-style VGA card and nothing more installed.

You need to get a driver before the system can tell that you have any kind of 3D card installed.

Cheers

Pip