crashes

liquid_j · Post by **liquid_j** » Wed Dec 05, 2007 12:22 am

hi... bought your game..starts ok, but when I hit the campaign button it craps out.. is this a common prob?

I have an intel 3.0 ghz with 2 gig ram, nvidia ge6200

I updated my video driver.. and even tried the chage the dir to XmoviesX cuze I thought that prob mite be close to mine.. but nothing

liquid_j · Post by **liquid_j** » Wed Dec 05, 2007 1:04 am

------------------
System Information
------------------
Time of this report: 12/4/2007, 18:01:45
Machine name: HALL9001
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.070227-2254)
Language: English (Regional Setting: English)
System Manufacturer: INTEL_
System Model: D915GEV_
BIOS: BIOS Date: 01/28/05 08:09:47 Ver: 08.00.10
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs)
Memory: 2558MB RAM
Page File: 678MB used, 3162MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

isplay Devices
---------------
Card name: NVIDIA GeForce 6200 TurboCache(TM)
Manufacturer: NVIDIA
Chip type: GeForce 6200 TurboCache(TM)
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0161&SUBSYS_81FE1043&REV_A1
Display Memory: 512.0 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0011.6375 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 10/4/2007 17:14:00, 5783424 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 10/4/2007 17:14:00, 6854464 bytes
Device Identifier: {D7B71E3E-4221-11CF-146B-F5A100C2CB35}
Vendor ID: 0x10DE
Device ID: 0x0161
SubSys ID: 0x81FE1043
Revision ID: 0x00A1
Revision ID: 0x00A1
Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

Post by **IainMcNeil** » Wed Dec 05, 2007 9:03 am

Sorry you are having probelms. Which version of the game do you have - i.e. what language and where did you buy it?

Can you try editing the user.txt file in your data directory and adding the line NOSOUND 1. Some sounds cards have conflicts and turning off the sound can fix the problem.

You could also try re-installing in case it is just missing some files or something has become corrupted.

liquid_j · Post by **liquid_j** » Wed Dec 05, 2007 10:32 am

English.. and I bought it at best-buy in canada...

I tried the sound thing and nothing....

I'll try the re-install

liquid_j · Post by **liquid_j** » Wed Dec 05, 2007 10:47 am

did the re-install... nothing....

any other ideas?

Post by **IainMcNeil** » Wed Dec 05, 2007 11:00 am

Can you explain in more detail exactly how it goes wrong as this might help us track it down. You see the intro movie and then what exactly do you see, where do you click and what happens?

Have you downloaded any mods or changed any files yourself?

liquid_j · Post by **liquid_j** » Wed Dec 05, 2007 8:52 pm

no mods, no changes.. did a re-install.. the game starts... I see the intro.. it goes into the campaign mode (telling me what to hit), i see the guys, their stats, and all that good stuff, and when it has me hit the campaign button (a-la-top of the screen) the game kicks out, and gives me an error message syaing that thcgbor.exe has enocountered a problem and needs to close. The sound works, the movies work... but I cannot seem to get past this little part

Post by **pipfromslitherine** » Wed Dec 05, 2007 9:21 pm

One thing you could try is exiting the tutorial prior to that point, to rule it out as a tutorial problem.

It sounds like it's getting into the army screen OK, so the 3D is working, it's just when it tries to fight a battle. Could it be an issue with memory? Some integrated video cards allow you to tinker with how much texture memory they will let you have. It might also be worth checking the advanced video options (right click the desktop, Properties->Settings->Advanced) to make sure that everything applicable is set to Application Defined (or something similar).

This doesn't seem to be something simple, so hopefully we can get you running...

Cheers

Pip

liquid_j · Post by **liquid_j** » Thu Dec 06, 2007 10:12 am

I've exited the tutorial.. and same effect.... I re-installed new drivers to the video card before I started posting... all teh settings are set to application defined... em puter seems not to wana let me try my new game:( hehe

liquid_j · Post by **liquid_j** » Thu Dec 06, 2007 10:15 am

my video card isn't integrated... ( I assume you mean like on-board).. well, my system does have one, but its nopt using it.

Post by **pipfromslitherine** » Wed Dec 12, 2007 7:00 pm

Hmmm. OK. It's very odd - we actually developed the game mostly on nVidia cards, and this isn't an issue we have seen before.

I would suggest trying a reinstall in case something is corrupted.

Can you also check whether you can see the credits without it crashing?

Cheers

Pip