Hi Ian,IainMcNeil wrote:Sorry you are having problems. Yes this was all tested extensively and worked in all of the tests. We're not sure why users are having lots of issues we didn't see but are looking in to it.
The more info you can give us about your PC the better. Hardware, OS, Anti virus software, firewalls etc. Thanks for your patience and we'll get this resolved ASAP.
Microsoft Windows 7
premium family edition
service pack 1
intel core i5-2300 CPU 2.80 GHz
6.00 GB ram
free memory on hard disk more than 60 GB
AVG 2013 edition
windows firewall and windows defender
tried to uninstall all, reboot, reinstall all, with and without protection, with no effect;
bought a second for my second ( older computer ) running Microsoft Windows XP , no antivirus, not working better than the other;
hope it will helps to solve our problem;
Best regards
Gilles