Unable to re-download Panzer Corps

[davidtang]

Hi,

Due to a hard disk failure, I had lost the original download of the Panzer Corps. I tried to download again from the original email from plimus, but get the error of it is no longer available for download. Same issue with ALL the DLC campaign (from 39 to 43 EAST).

Pls help.

[VPaulus]

Yes, I'm afraid, but those links expire briefly after you've download using them.
Send an email with your order details to info@slitherine.co.uk, requesting new links for download.
Please have in mind, that the office his close during the weekend, so the folks at the Slitherine will only look into your email on Monday.

Ohh, and this time make a backup of the installers.

[rockymtnjay]

How do you save the installers? I have the same problem- old computer is dead and the backup copy of PC transferred to the new comuter will not work

[VPaulus]

The installer is the download file. To backup that file you just have to copy it to a DVD, an external Hardisk or a USB pen drive.
If you don't have anymore that file you have to download it again. You've to mail your order details to info@slitherine.co.uk and they will provide new links for download.

[ElDude]

Does the installer make calls to the internet in order to install the files or is the installer the complete package for that Game, DLC or what ever we bought and expect to run on our computers?

[huertgenwald]

The installer is a complete package without DLCs. Those need to be downloaded sepetately.

[ElDude]

I've asked Matrix tech support this question in numerous ways for 15 days and no clear answer. So, I come here and what? this is really really basic. I've already put this question so many ways it is really bothering me. I want to be able to buy a game and know I can reinstall it if the companies that made it, sold it, spit on it, had anything to do with it are no long around. I don't want to have to depend on there being an internet connection to do so. I would like to burn what ever I downloaded to a DVD and reinstall it from the DVD. Real simple, can I do that (and have it work)?

[VPaulus]

I've asked Matrix tech support this question in numerous ways for 15 days and no clear answer. So, I come here and what? this is really really basic. I've already put this question so many ways it is really bothering me. I want to be able to buy a game and know I can reinstall it if the companies that made it, sold it, spit on it, had anything to do with it are no long around. I don't want to have to depend on there being an internet connection to do so. I would like to burn what ever I downloaded to a DVD and reinstall it from the DVD. Real simple, can I do that (and have it work)?

Yes. The file you've download is the installer of the game. So with it, you can install Panzer Corps in any computer without internet, because there isn't any DRM attached besides the unique serial you have. You don't need to activate anything in the game. So answering to your question, yes you can save it to a DVD or to any other backup media. Personally that's what I've done with all Slitherine/matrix games that I've bought. I burn the downloadable installers and a txt file with the serial in a DVD.

With the DLC the same thing happens. The download installer is enough to install it in any computer without the need to connect to the Internet.

Even the patches you can download from Slithereine/Matrix servers and install them offline.

[ElDude]

VPaulus, Thank you very much. I can't believe this is such a hard question for everyone but I'm glad you understood what I was asking. Unfortunatly, at least right now, "Support" at Matrix made this such a pain, I no long want to own the game. I won't purchase the rest of the DLC's as I had hoped to do when I first asked the question. I wish I had asked here on the 5th, instead of talking to Matrix. Thanks again.

[VPaulus]

VPaulus, Thank you very much. I can't believe this is such a hard question for everyone but I'm glad you understood what I was asking. Unfortunatly, at least right now, "Support" at Matrix made this such a pain, I no long want to own the game. I won't purchase the rest of the DLC's as I had hoped to do when I first asked the question. I wish I had asked here on the 5th, instead of talking to Matrix. Thanks again.

I understand your frustration, but by not buying the DLC's you're penalizing the developers and yourself. The developers because they need us to support them, because games with the quality of Panzer Corps are rare. And you, because you won't play and have the subsequent fun of playing them.
But I understand that this might be a question of principle for you. And in a world where people seems more and more to be loosing the principles notion, I can appreciate your attitude.
However I'm sure that this was just a misunderstanding. Slitherine/Matrix are always sorry with this kind of matters. They try to do their best to give the best support.

[IainMcNeil]

ElDude can you send me you support ticket ID so I can look up and find out what the issue is on the help desk?

Send it via PM as I don't always see posts in the forums as there are so many.

[ElDude]

Iain, sent via PM.

VPaulus, I agree. They do deserve our support. It is unfortunate that someone thinks giving customers the run-around is good sport, or what ever is going through his head. I have been looking at the games at Matrix for some time, but how to back up the DL's is unclear. Now that you've cleared it up, it's a good policy and it would have been great to purchase those games. I bought games there with the disc. amazing how quick $29 becomes $50 with shipping. My attempt to find a less expensive alternative is a complete failure.

[VPaulus]

I bought games there with the disc. amazing how quick $29 becomes $50 with shipping. My attempt to find a less expensive alternative is a complete failure.

So you order the disc versions because you didn't know if it was possible at all to make a backup of the download version. I'm sorry.
Iain will check what happened.

[ElDude]

It appears to be all my fault. I didn't know that, no matter what it is I purchase from these companies, once bought, it is no longer a game, the download is not a download, a file is not afile, Panzer Corps is no longer Panzer Corps or, a DLC is not a add-on or even a DLC any longer, Everything is "Installer". I should have known.

What a revelation I just had! The Terminator series is all wrong. It wasn't skynet, no wonder the human race lost, they didn't know they were fighting "INSTALLER" the great evil of computer programs. Wait! programs aren't programs either, they are "INSTALLER" too. It's all so Evil!! It's time to hit the bunkers folks.

I would have liked to have had a result that ended better than this and allowed me to reconcile. Making it my fault? That's not going to work out well.

You know, it's not like I'm a complete idiot, I only a partail. I tested for SSI in the early 1990's. If you can get my real name from the registration here and look on the back of the manuals for games like Western Front, War in Pacific and Norm's Korea game (Don't recall the final name, it was the last one I worked on) and other SSI wargames around that time, you'll see me there as a tester. A death in the family cause me to drop out. Couldn't test, work 10-12 hours a day on my regular job and test Gary's Pacific game as complicated as it was (imagine no manual and trying figure out what was a bug and what was a feature, made me laugh) and deal with the death. They were both great to work with, But Norm Koger is one heck of a guy. Can't tell you how bad I felt dropping out on him while so early in development. Any way, what I am saying is, I do have a couple of working noodles upstairs, or I did. Still, the evil of installer and it's deceptive name eluded me.

It's just, installer has always be separate program in all my dealings. It's a one shot, hopefully, deal that sets all the files and registrys up after they had been downloaded and to refere to it over and over again as everything in the universe doesn't click for me.

VPaulus, I would have loved to have tried those mods, you really put forth an effort from what I have seen, and they look cool. Wish I could have tried them. Same for the other modders out there, I am glad there are people out there like you guys.VPaulus, I thank you again for your understanding and your concidered response.

[IainMcNeil]

Hi ElDude

an installer is a type of program that installs the game to your PC. It is an executable file and it is a very commonly used term so the tech support team assumed you would know what it meant, but even if you didn't the response still was very clearly a "yes" to your question. You need to backup the installer because if you tried to copy the files that you had installed (i.e. the game) it would not work, which is why tech support said you must back up the installer.

You asked if you could backup your purchase to a CD after downloading it.

Tech support replied "Yes you can backup the installer to a CD"

What they said is 100% correct and seems very clear to me. If you can explain what you think they should have said let me know.

If you have any further questions please feel free to ask.