Problem when ordering PzCorps DLCs

[deckarudo]

Hi folks,

I've been experiencing problems with Plimus' webstore those days and I can't buy anything from them (through slitherine.com or matrixgames.com) after the purchase of PzCorps main game and DLC1 (Grand Campaign '39). It took me only one day to finish GC39 and I'm still hungry.

Regarding purchase problems, my payments are always rejected (using PayPal or my Visa card, I tried both of them) for some obscure reasons: Inconsistent contact / billing information or Previous order was canceled as fraud! I had to cancel my very first order (using PayPal) and I think everything went wrong after this move.

As I can't buy DLCs elsewhere than on Plimus.com, and support did not answer my emails (ticket #2012051110016109) or even tried to contact me after those failed attempts, I'm posting right here to find help.

My last order ref. is xxxxxx, if it could help.

Anyway, a great revamped version of Panzer General, a game I was still playing 18 years after its release (and I still have my original copy on CD from SSI).

[El_Condoro]

I moved this to the Tech Support forum.

It's not a good idea to publish the order number so I removed that, too.

Someone will get back to you soon.

[deckarudo]

Thanks a lot!

[VPaulus]

Welcome deckarudo.
I'll PM Iain about this, but I'm afraid he will probably only see this on Monday, because the office is closed during the weekend.
Meanwhile you can write a mail to info@slitherine.co.uk, explaining what happened.
Don't worry, they will sort it out.
Sorry for all the inconveniences caused to you.

[deckarudo]

OK, I've tried a third time to buy DLC2 and 3 using the same visa card and information, and finally my order was a complete success! Previous order(s) has been detected during the process and a check box let me do another purchase. I don't know what went wrong yesterday. Thanks anyway for your help.

On my way to invade France and Russia!

[4kEY]

My bank is a little overprotective, and plimus/matrix is one of the companies I've had problems using my debit card with. I remember being frustrated trying to buy the DLC too. They don't even call to ask if it's fraud, they just block it.