Is the shop working?

Having problems with the download service? Need help ordering from the Slitherine shop? Tell us your problems and we'll do what we can to help!

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EagleMountainDK
Lance Corporal - SdKfz 222
Lance Corporal - SdKfz 222
Posts: 24
Joined: Fri Nov 20, 2009 11:47 am

Is the shop working?

Post by EagleMountainDK »

Hi,

I ordered one copy of Field of Glory Napoleonic the 12.4.2012 and got a mail from WordPay that I had paid. But no order confirmation or the like from you. I wrote to support@slitherine.co.uk as instructed by the mail from WordPay yesterday.

Is everything ok?

Thanks in advance.
Mark
VPaulus
Slitherine
Slitherine
Posts: 8324
Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

Re: Is the shop working?

Post by VPaulus »

Sorry to hear that you're having issues with your order, Cougar.
But from time to time it seems this is happening with some orders. So unfortunately, you're not an isolated case.
The office is close on the weekend, and probably the guys up there didn't have time to process your mail on Friday.
Most probably you'll get only an answer on Monday. to your email, with links for downloading.
Sorry for all the inconveniences. :(
EagleMountainDK
Lance Corporal - SdKfz 222
Lance Corporal - SdKfz 222
Posts: 24
Joined: Fri Nov 20, 2009 11:47 am

Re: Is the shop working?

Post by EagleMountainDK »

Thanks!
EagleMountainDK
Lance Corporal - SdKfz 222
Lance Corporal - SdKfz 222
Posts: 24
Joined: Fri Nov 20, 2009 11:47 am

Re: Is the shop working?

Post by EagleMountainDK »

Just got an e-mail that my book is on my way :)

Thanks!

Cheers
Mark
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