Order query

Having problems with the download service? Need help ordering from the Slitherine shop? Tell us your problems and we'll do what we can to help!

Moderator: Slitherine Core

Post Reply
PompeyFlyer1
Private First Class - Opel Blitz
Private First Class - Opel Blitz
Posts: 1
Joined: Thu Apr 12, 2012 3:09 pm

Order query

Post by PompeyFlyer1 »

I ordered a boxed copy of Field of glory on the 13th April 2012 and received an e-mail fro WorldPay as follows :-

Your transaction has been processed by WorldPay, on behalf of Slitherine Software UK Ltd.
Transaction details:
xxxxxx

However i have`nt had an order confirmation from you as yet - is my order ok? - i`m a bit concerned as this is my first time using WorldPay and ordering from you!

Thanks in advance !
Ken

EDIT: Sorry but I've erased your order details. Someone could use them.
Top
EagleMountainDK
Lance Corporal - SdKfz 222
Lance Corporal - SdKfz 222
Posts: 24
Joined: Fri Nov 20, 2009 11:47 am

Re: Order query

Post by EagleMountainDK »

I have the same problem, see my thread below yours...
Top
VPaulus
Slitherine
Slitherine
Posts: 8324
Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

Re: Order query

Post by VPaulus »

@Cougar_Dk
I've already answered you in the thread you open.

@PompeyFlyer1
Like I've explained to Cougar_DK, sometimes this kind of occurrence happens. I know that the matter is under investigation, but the people at Slitherine don't know why this happen sometimes with some orders at Plimus.
So you'll have to send an email to info@slitherine.co.uk with your order details. And they will provide links for download. The only issue is that the office is close at the weekend, so you should only expect a message back on Monday.
Sorry for all the inconveniences.
Top
Post Reply

Return to “Online Ordering & Support”