Mac Lion Download Problem

fmccurry · Post by **fmccurry** » Fri Feb 03, 2012 6:45 pm

I received the email to click on the URL link to download the game.
The file, BattleAcademy.dmg downloads.
When I click on the BattleAcademy.dmg file then to install, I get the following error:

The Following Disk images couldn't be opened

Image ------------------ Reason
BattleAcademy.dmg ---- not recognized

Any help on this matter on how to install this program would be greatly appreciated.

Thank you.

Post by **pipfromslitherine** » Fri Feb 03, 2012 8:05 pm

If the DMG won't open then the most likely cause is that the download did not complete correctly. Can you try downloading the DMG again and see if that fixes it.

Cheers

Pip

fmccurry · Post by **fmccurry** » Fri Feb 03, 2012 8:12 pm

Thanks got the timely response.

I tried to download numerous times and on different Mac machines.
I keep getting the same error.

Thanks again for any help you can give me.

Post by **pipfromslitherine** » Fri Feb 03, 2012 9:08 pm

Hmmm. I know this is an odd question when dealing with Macs, but do you have any virus checkers running that might be blocking the DMG in some way?

If not, then can you send a copy of your email with a quick repeat of your issue to info@slitherine.co.uk so we can check the link is working correctly. We have not had any other reports of issues opening the DMG (I have Lion on my dev machine here) so it might be a broken link on the cloud server.

Cheers

Pip

fmccurry · Post by **fmccurry** » Fri Feb 03, 2012 11:03 pm

Dear Floyd,

Thank you for your purchase of:

(1) - Battle Academy - Mac Download

Your license key:

Order ID: *********

Your product download URL: http://www.plimus.com/jsp/dlapp.jsp?ref=***********************

Should you have any questions please contact us at: info@slitherine.co.uk

Sincerely,

Slitherine Ltd

Thank you for help.

Post by **pipfromslitherine** » Sat Feb 04, 2012 6:50 pm

Thank for that, although you should never post your order number in public. What I need you to do is send that information, together with a quick note as per your issue, by email to info@slitherine.co.uk - this way the appropriate person will be able to check out the link, but also we will have an email address to send back a fixed link if needed.

Can you also let me know here whether you have any antivirus or malware blocking software running on the Macs in question.

Hopefully we can get you up and running asap.

Cheers

Pip