Oh no! Have I lost my serial numbers?

DarthPooh · Post by **DarthPooh** » Wed Jan 11, 2012 3:51 pm

Hello, I've just bought the full game + all DLCs. Before I was able to write down all the serial numbers, this happened:

Code: Select all

There is a problem with the page you are trying to reach, please contact the originating website's webmaster for help.

I've checked my e-mail (Loerinc@seznam.cz), but not a single confirmation mail has arrived

How will I play my precious game now? Could you help me, please?

VPaulus · Post by **VPaulus** » Wed Jan 11, 2012 3:59 pm

Hi.
Check your Spam mail, just in case.
Please mail your order details to:
info@slitherine.co.uk

DarthPooh · Post by **DarthPooh** » Wed Jan 11, 2012 4:01 pm

Thank you. I've checked my spam mail to no avail. Will try the e-mail address you've provided. How happy I was, how unhappy I am

VPaulus · Post by **VPaulus** » Wed Jan 11, 2012 4:02 pm

I'm sure everything will be sort out, don't worry.

DarthPooh · Post by **DarthPooh** » Thu Jan 12, 2012 4:46 pm

All went well. Thank you again

ewhitsitt · Post by **ewhitsitt** » Fri Feb 03, 2012 4:05 pm

I recently purchased Grand Campaign 42 but no email; with serial number

Post by **IainMcNeil** » Fri Feb 03, 2012 5:07 pm

Can you let us know when you purchased and what your order ID is so we can look it up. Please mail info@slitherine.co.uk.

ewhitsitt · Post by **ewhitsitt** » Fri Feb 03, 2012 6:41 pm

email finally was sent all is ok

StefanDK · Post by **StefanDK** » Sat Feb 04, 2012 8:54 pm

I still have not got my serial ... I have tried by email, but a guy named Christian Bassani writes this in response:

I do apologise for the delay but unfortunately the generator that generates the serial numbers sometimes doesn’t successfully generate the serial number. We are working on this to correct this issue but so far there has been no solution to the problem. I will contact you the moment I get your serial number.

However, it seems that several people HAVE got their serial, so I am starting to worry a bit here ...

Private email me for more info if needed. Otherwise I guess I will have to wait until this Mr. Bassani contacts me ...

VPaulus · Post by **VPaulus** » Sat Feb 04, 2012 9:03 pm

Have you emailed your order details to info@slitherine.co.uk?

StefanDK · Post by **StefanDK** » Sat Feb 04, 2012 9:11 pm

Yeah I did. Well, they were very responsive. However, it has been ... well... 4-5 days now and after 1-3 days they still said the serial key generator was the problem. However, why are others getting a serial then ...

Hm... I might try and write to them again, I am losing patience...

I play on the hardest level (hasn't unlocked the hardest ones, though) and at the moment I have (without any kind of cheating) 13.000 prestige and are halfway through my secound round of Campaign 41. So I am eager to start playing 42 with both this and my previous core army (which has half the amount of prestige and experience).

VPaulus · Post by **VPaulus** » Sat Feb 04, 2012 10:03 pm

I'll PM Iain about your case, Stefan.
But he will only see it on Monday, I'm afraid.
I'm sure everything will be solve.
Sorry for all this inconvenience.

Post by **IainMcNeil** » Mon Feb 06, 2012 2:45 pm

The serial generation issue is a number 1 bug we are trying to get Plimus to fix. Sometimes it fails to issue a serial number with a purchase. The serials are there and all is set up ok. They have promised to fix it and while fixing it run regular checks to catch any missing serials and manually send them out to you. All we can do is apologise about this for now.

StefanDK · Post by **StefanDK** » Mon Feb 06, 2012 5:46 pm

It got fixed this morning - I received my serial so I am a happy customer now.

Thank you for your attention.

Oh no! Have I lost my serial numbers?

Oh no! Have I lost my serial numbers?

no email from primus with serial number

Re: Oh no! Have I lost my serial numbers?

Re: Oh no! Have I lost my serial numbers?