Bought 41 DLC cant but cant downlod it...

[shooty]

Hi I bought the 41 DlC at about 2 in the afternoon but the link I was sent seems to be offline.
I made a helpdesk ticket at matrix and got no response.

First, The DL would window pop up but no data is recieved, then it times out saying the server cannot be found.
I just tried again and now it says-
"This product is no longer available for download, this may be due to the maximum number of allowed attempts exceeded or the allotted time.
Please contact the manufacturer of the product for support"

Yet i never recieved any data from the server, I tried about once an hour, all day.
If you need my order info let me know.

-thanks if you can help

[VPaulus]

Sorry for the inconvenience, but please send a mail to info@slitherine.co.uk with your order details.
Tell in your mail what have happened.

[shooty]

ok thanks.

-resolved-