Constant crashing while in multiplayer games

rexhurley · Post by **rexhurley** » Tue Sep 06, 2011 10:59 am

Hi I recently upgraded my pc and ran FOG 1.6 with SOA, IF fine then upgraded and got SS, ROR and EE since then have constant problems with being in game and the game completely freezing and hanging my whole rig with no ctl+alt+del or alt+tab options available only resort is turning the PC off at the wall and strating again.

I thought 1.61 would fix it as did a vid river update fix lasted two days and its back again every time I play.

System specs

Intel I7-2600k @ 3.4GHZ (Sandy bridge)
8 GM RAM (Sandy Bridge)
WIN 7 Home Premium 64 bit SP 1
ATI Radeon 6950 Graphics

Cheers Rex

FOG 1.6 SOA and IF ran fine on my old dog I7 Quad machine with a Nvidia GTX260 card

Everything else I play runs sweet as

Post by **IainMcNeil** » Tue Sep 06, 2011 11:13 am

Do you get an error pop up - if so let usk now the error.

Try updating your drivers again. If this fixed it and then it stopped it might be a driver related issue.

rexhurley · Post by **rexhurley** » Tue Sep 06, 2011 12:39 pm

Hi Iain,

no error pop up I used to get that occassioanlly on my old machine but these ones are a total lock out while a unti is moving or shooting mid turn so say it strats changing hex or an arrow goes out and hit the hit numbers float up and freeze.

Checked AMD and drivers are up to date no issues there

Oh and sorry forgot to mention that after the last series of problem and temp repair was associated with launching from the main .exe away from the launcher persee as I read in another post that was a possible fix...was for a few days but now issue has now returned unfortunately for some reason

rexhurley · Post by **rexhurley** » Sat Oct 15, 2011 9:47 pm

A reminder this issue is not resolved admin. I have had two months offf playing (most frustrating!) and just entered a game v Finir and the same issue of working through a turn and the game freezing and completely locking my pc has returned. I also tried single player withe battle between the ottoman Turks and Mamelukes in 1480 something (sorry cant remember the name of it) and it does it there as well.

Is it a possible conflict with my Radeon 6950 card?

Some form of answer would be most appreciated, regards Rex

Thinking about this a bit further could there be a possibility of a Direct X issue?? ALthough I suppose if thatg was the case almost all players with DX11 would be experiencing the same problem.

todd645 · Post by **todd645** » Sat Oct 15, 2011 11:39 pm

Hi Rex! I do lots of IT support. Have you tried to run a memory diagnostic (like memtest86)? Let it run overnight if you can. I've seen more bad memory since it is common to have so much RAM in machines now. Usually if you can't ctl-alt-del (also check to see if you hit numlock does the keyboard light come on) it is a hardware problem. You can also try a stress test using Prime95 which will also peg the CPU.

Good luck!

rexhurley · Post by **rexhurley** » Sun Oct 16, 2011 7:12 am

Hi Todd,

FOG D is the only game I'm having issues with

(hung four times today trying to do a turn with Finir) and have now had the machine for two months and would have thought other games would be an issue to but keen to try anything.

Anyways can you flick me some suggestions to my normal email (rexhurley@paradise.net.nz) and I'll have a crack at them later in the week.

Thanks for the help

rexhurley · Post by **rexhurley** » Mon Oct 17, 2011 8:55 am

todd645 wrote:Hi Rex! I do lots of IT support. Have you tried to run a memory diagnostic (like memtest86)? Let it run overnight if you can. I've seen more bad memory since it is common to have so much RAM in machines now. Usually if you can't ctl-alt-del (also check to see if you hit numlock does the keyboard light come on) it is a hardware problem. You can also try a stress test using Prime95 which will also peg the CPU.

Good luck!

Hey mate I tried to do the turn again tonight and yet another hang of the machine and nope no activation of the numlock key while hung, bugger. So the question now I suppose is how many other players have Radeon 6950 cards who maybe having issues??

Cheers

Post by **IainMcNeil** » Mon Oct 17, 2011 4:59 pm

I'm passing this on to the dev team to check.

rexhurley · Post by **rexhurley** » Tue Oct 18, 2011 4:12 am

Cheers thanks Iain

batesmotel · Post by **batesmotel** » Tue Oct 18, 2011 11:58 am

Have you run a check on your disk with chkdsk or similar? It could be that you have a file with a marginally bad block in which case uninstalling and reinstalling might solve the problem.

Chris

EricS · Post by **EricS** » Wed Oct 19, 2011 9:06 am

Sorry to hear you're having these crashes/freezes. The first step in us fixing any crash is to reproduce the crash at our end. Unfortunately, in this case we simply haven't yet been able to do that.

To help us get to the bottom of it, please can you get the freeware utility called MyEventViewer:
http://www.nirsoft.net/utils/my_event_viewer.html
(you need to scroll down to near the bottom of the page).

Then, when the crash happens, note the time of the crash. Open MyEventViewer, and scroll to that time, and the few seconds before it. Any Warning or Error events, particularly those that mention either FoG or the ATI drivers, could be relevant. (It can help to go to Options->Event type Filter and untick the ones that are only information or audit.)

If there are events that could be relevant, please copy and paste them here.

Also can you get another freeware utility called AppCrashView:
http://www.nirsoft.net/utils/app_crash_view.html

You say what you experience is more a freeze than a crash, so it might be that no Windows Error Reporting information gets written. But if it is, it should show up as an entry in AppCrashView. Again, look out for anything that's related to either FoG or your ATI drivers. If you find anything, please copy and paste the report at the bottom here.

rexhurley · Post by **rexhurley** » Fri Oct 21, 2011 6:40 am

Cheers will do

FieldOfGlory.exe Stopped responding and was closed 17/10/2011 12:22:23 a.m. All Users C:\Program Files (x86)\Slitherine\Field of Glory\FieldOfGlory.exe 3,476 C:\Users\All Users\Microsoft\Windows\WER\ReportArchive\Critical_FieldOfGlory.exe_68b44434c8462c1953db691f29ee36aaee2999e_05ba1eca\Report.wer

Version=1
EventType=AppHangB1
EventTime=129632377430289138
ReportType=1
Consent=1
UploadTime=129632377431069140
ReportIdentifier=19da6e5e-f7e9-11e0-8b5a-00268331414f
IntegratorReportIdentifier=19da6e5f-f7e9-11e0-8b5a-00268331414f
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=FieldOfGlory.exe
Sig[1].Name=Application Version
Sig[1].Value=1.6.1.0
Sig[2].Name=Application Timestamp
Sig[2].Value=4e38582a
Sig[3].Name=Hang Signature
Sig[3].Value=7eaa
Sig[4].Name=Hang Type
Sig[4].Value=6144
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=5129
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[22].Value=7eaa4f5ac294f7135ceabd7a0576fc8e
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[23].Value=0ac0
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[24].Value=0ac0e4dac440f3db49dea3fae94ea0a2
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[25].Value=7eaa
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[26].Value=7eaa4f5ac294f7135ceabd7a0576fc8e
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[27].Value=0ac0
DynamicSig[28].Name=Additional Hang Signature 7
DynamicSig[28].Value=0ac0e4dac440f3db49dea3fae94ea0a2
UI[3]=Field of Glory is not responding
UI[4]=If you close the program, you might lose information.
UI[5]=Close the program
UI[6]=Close the program
UI[7]=Close the program
FriendlyEventName=Stopped responding and was closed
ConsentKey=AppHangXProcB1
AppName=Field of Glory
AppPath=C:\Program Files (x86)\Slitherine\Field of Glory\FieldOfGlory.exe
ReportDescription=A problem caused this program to stop interacting with Windows.

Version=1
EventType=AppHangB1
EventTime=129632377430289138
ReportType=1
Consent=1
UploadTime=129632377431069140
ReportIdentifier=19da6e5e-f7e9-11e0-8b5a-00268331414f
IntegratorReportIdentifier=19da6e5f-f7e9-11e0-8b5a-00268331414f
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=FieldOfGlory.exe
Sig[1].Name=Application Version
Sig[1].Value=1.6.1.0
Sig[2].Name=Application Timestamp
Sig[2].Value=4e38582a
Sig[3].Name=Hang Signature
Sig[3].Value=7eaa
Sig[4].Name=Hang Type
Sig[4].Value=6144
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=5129
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[22].Value=7eaa4f5ac294f7135ceabd7a0576fc8e
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[23].Value=0ac0
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[24].Value=0ac0e4dac440f3db49dea3fae94ea0a2
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[25].Value=7eaa
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[26].Value=7eaa4f5ac294f7135ceabd7a0576fc8e
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[27].Value=0ac0
DynamicSig[28].Name=Additional Hang Signature 7
DynamicSig[28].Value=0ac0e4dac440f3db49dea3fae94ea0a2
UI[3]=Field of Glory is not responding
UI[4]=If you close the program, you might lose information.
UI[5]=Close the program
UI[6]=Close the program
UI[7]=Close the program
FriendlyEventName=Stopped responding and was closed
ConsentKey=AppHangXProcB1
AppName=Field of Glory
AppPath=C:\Program Files (x86)\Slitherine\Field of Glory\FieldOfGlory.exe
ReportDescription=A problem caused this program to stop interacting with Windows.

rexhurley · Post by **rexhurley** » Fri Oct 21, 2011 7:03 am

And from the other programme a snapshot of the same event

11347 Application Warning 17/10/2011 9:37:06 p.m. AutoEnrollment 0 64 Playtech-PC 0 264
11335 Application Error 17/10/2011 11:08:12 a.m. SideBySide 0 59 Playtech-PC 0 500 Activation context generation failed for "c:\program files (x86)\microsoft\search enhancement pack\search helper\searchhelper.dll".Error in manifest or policy file "c:\program files (x86)\microsoft\search enhancement pack\search helper\searchhelper.dll" on line 2. Invalid Xml syntax.
11334 Application Error 17/10/2011 11:07:47 a.m. SideBySide 0 35 Playtech-PC 0 664 Activation context generation failed for "c:\program files (x86)\windows live\photo gallery\MovieMaker.Exe".Error in manifest or policy file "c:\program files (x86)\windows live\photo gallery\WLMFDS.DLL" on line 8. Component identity found in manifest does not match the identity of the component requested. Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1". Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1". Please use sxstrace.exe for detailed diagnosis.
11333 Application Error 17/10/2011 11:07:13 a.m. SideBySide 0 72 Playtech-PC 0 480 Activation context generation failed for "c:\program files\microsoft security client\MSESysprep.dll".Error in manifest or policy file "c:\program files\microsoft security client\MSESysprep.dll" on line 10. The element imaging appears as a child of element urn:schemas-microsoft-com:asm.v1^assembly which is not supported by this version of Windows.
11311 Application Error 17/10/2011 10:09:57 a.m. WinMgmt 0 10 Playtech-PC 0 424
11308 Application Warning 17/10/2011 10:08:28 a.m. AutoEnrollment 0 64 Playtech-PC 0 264
11298 Application Error 17/10/2011 12:22:24 a.m. Application Hang 101 1002 Playtech-PC 52 412
11280 Application Error 16/10/2011 8:04:19 p.m. WinMgmt 0 10 Playtech-PC 0 424

And the Data of the Hang Line

Event Data:
0000 54 00 6F 00 70 00 20 00 6C 00 65 00 76 00 65 00 T.o.p. .l.e.v.e.
0010 6C 00 20 00 77 00 69 00 6E 00 64 00 6F 00 77 00 l. .w.i.n.d.o.w.
0020 20 00 69 00 73 00 20 00 69 00 64 00 6C 00 65 00 .i.s. .i.d.l.e.
0030 00 00 00 00 ....

rexhurley · Post by **rexhurley** » Fri Oct 21, 2011 7:22 am

Bizarre I just did a multiplayer turn and it went okay, then tried a turn of the first battle as turks ran fine until I tried to save then hung/froze the PC. Restarted in normal mode and ran both app's above.

Event Viewer

11961 Application Error 21/10/2011 8:15:57 p.m. WinMgmt 0 10 Playtech-PC 0 424
11958 Application Warning 21/10/2011 8:15:42 p.m. AutoEnrollment 0 64 Playtech-PC 0 264
67296 System Warning 21/10/2011 8:15:39 p.m. Microsoft-Windows-Wininit 0 11 SYSTEM Playtech-PC 0 340 Custom dynamic link libraries are being loaded for every application. The system administrator should review the list of libraries to ensure they are related to trusted applications.
67223 System Error 21/10/2011 8:15:31 p.m. EventLog 0 6008 Playtech-PC 64 248 The previous system shutdown at 8:12:57 p.m. on ‎21/‎10/‎2011 was unexpected.
11923 Application Error 21/10/2011 7:31:29 p.m. WinMgmt 0 10 Playtech-PC 0 424
11918 Application Warning 21/10/2011 7:30:11 p.m. AutoEnrollment 0 64 Playtech-PC 0 264

Appcrash nothing recorded

rexhurley · Post by **rexhurley** » Sun Oct 23, 2011 8:15 pm

Sigh after three turns of multiplayer running okay another hang this morning.

12365 Application Error 24/10/2011 9:11:32 a.m. WinMgmt 0 10 Playtech-PC 0 424
12362 Application Warning 24/10/2011 9:10:31 a.m. AutoEnrollment 0 64 Playtech-PC 0 264
69355 System Warning 24/10/2011 9:10:29 a.m. Microsoft-Windows-Wininit 0 11 SYSTEM Playtech-PC 0 340 Custom dynamic link libraries are being loaded for every application. The system administrator should review the list of libraries to ensure they are related to trusted applications.
69282 System Error 24/10/2011 9:10:19 a.m. EventLog 0 6008 Playtech-PC 64 248 The previous system shutdown at 9:07:35 a.m. on ‎24/‎10/‎2011 was unexpected.
12338 Application Error 24/10/2011 8:48:24 a.m. WinMgmt 0 10 Playtech-PC 0 424
12335 Application Warning 24/10/2011 8:47:49 a.m. AutoEnrollment 0 64 Playtech-PC 0 264
69235 System Warning 24/10/2011 8:47:47 a.m. Microsoft-Windows-Wininit 0 11 SYSTEM Playtech-PC 0 340 Custom dynamic link libraries are being loaded for every application. The system administrator should review the list of libraries to ensure they are related to trusted applications.

rexhurley · Post by **rexhurley** » Tue Oct 25, 2011 10:14 am

And again tonight even after I had played World of tanks for a while which usually makes FOGD run unhindered.

12690 Application Error 25/10/2011 11:05:52 p.m. WinMgmt 0 10 Playtech-PC 0 424
12683 Application Warning 25/10/2011 11:05:48 p.m. AutoEnrollment 0 64 Playtech-PC 0 264
70424 System Warning 25/10/2011 11:05:46 p.m. Microsoft-Windows-Wininit 0 11 SYSTEM Playtech-PC 0 340 Custom dynamic link libraries are being loaded for every application. The system administrator should review the list of libraries to ensure they are related to trusted applications.
70351 System Error 25/10/2011 11:05:37 p.m. EventLog 0 6008 Playtech-PC 64 248 The previous system shutdown at 11:04:09 p.m. on ‎25/‎10/‎2011 was unexpected.

rexhurley · Post by **rexhurley** » Sun Nov 13, 2011 11:14 am

Hi I'm still having this problem about 60-70% of the time do we have any answers yet based on my previous posts?

rexhurley · Post by **rexhurley** » Sat Nov 19, 2011 9:35 am

As you know I have been having these issues for month's now with it still unresolved. Digging around tonight in the FOG Folder int he hope that i might be able to make it use DX9 instead of 11 I came across a text file called error a copy of the notepad script is below should this be here and if not could it be the root of my evils?

KERNEL MEMORY CHECKING IS **OFF**

Cheers Rex

Post by **IainMcNeil** » Mon Nov 21, 2011 9:42 am

I've passed it over to teh team so will check on a resposne again.

rexhurley · Post by **rexhurley** » Wed Nov 23, 2011 6:01 am

I may have found the solution....and out of date sound card driver!!

...since updating that runs sweet as very strange but oh well who am I to argue!