licence problems

lees0208 · Post by **lees0208** » Fri Aug 26, 2011 4:14 pm

Hi, recently purchased on my Acer iconia a500 and whenever I start the app it says the program cannot confirm my licence and then shuts down.

Any help would be appreciated

bassani2009 · Post by **bassani2009** » Fri Aug 26, 2011 4:43 pm

Hi lees0208,

I'm sorry you are having issues with the license manager! Please keep in mind that Great Battles Medieval is recommended only on Tegra 2 devices with valid Android Market storefronts, such as:

- Honeycomb enabled tablets
- Motorola Atrix
- LG Optimus G2X

If you are already own one of these devices, then there are many potential issues that can cause this error. Can you check or try the following steps?

- Ensure that you are signed into the same account that you purchased the title with on your device.
- Try restarting the device.
- Uninstall the game, Open Android Market, and navigate to Great Battles Medieval. You should be given the option to redownload the game and attempt a fresh install. If it prompts you to purchase the game, ensure you are signed in with the same account used to purchase the title originally. Otherwise, contact Google.
- Stop any applications that may effect system services such as networking tools, etc.

Thank you!
Slitherine Support