Confirmation email

mashinshin · Post by **mashinshin** » Fri Jul 22, 2011 7:31 pm

Hello.
Purchased the game a couple of hours ago, and I did not received any confirmation email for the purchase, the email where I could find I believe the serial.
The one that is mandatory to install the game (I however dl the install file without any issue, and it launches quite nicely, so far^^).
Not sure how long it is for me to get the mail, though.
File name is : PanzerCorpsWehrmacht-SetupRelease-v100
Size is : 428Mo

Razz1 · Post by **Razz1** » Fri Jul 22, 2011 7:33 pm

Check you spam box.

mashinshin · Post by **mashinshin** » Fri Jul 22, 2011 7:45 pm

Razz1 wrote:Check you spam box.

I did a complete recheck, just to be thorough, and there are no such mails, sorry.

Invader · Post by **Invader** » Tue Jul 26, 2011 8:29 pm

I have the same problem.

money transfer is ok but no serial

I used Click and buy

I hope you can help us.

best regards

Thomas

VPaulus · Post by **VPaulus** » Tue Jul 26, 2011 8:36 pm

Invader wrote:I have the same problem.

money transfer is ok but no serial

I used Click and buy

I hope you can help us.

best regards

Thomas

Just mail to info@slitherine.co.uk with your details and Slitherine will try to sort it out.
Thanks

Invader · Post by **Invader** » Tue Jul 26, 2011 8:40 pm

Thank you for the quick reply, I will contact him.

Thomas

Post by **IainMcNeil** » Wed Jul 27, 2011 8:32 am

Sorry if you are having problems. There are sometimes delays in processing certain payment types and PayPal can be one of them. Usually it goes through fine but sometimes due to a name mismatch in the details somewhere it gets held up and the order wont get processed until resolved. If you contact us with the details we'll investigate and get you up and running ASAP.

Apologies for any inconvenience.

lordzimoa · Post by **lordzimoa** » Wed Jul 27, 2011 9:12 am

There are sometimes delays in processing certain payment types and PayPal can be one of them.

This will happen easier with people who have not verified their own account at Paypal yet, as Paypal security watches those accounts more cautiously.

For people who use Paypal a lot, my advice verify your own Paypal account, payment will hardly ever suffer a delay after that!

https://cms.paypal.com/cgi-bin/marketin ... cation_faq

Invader · Post by **Invader** » Wed Jul 27, 2011 10:05 am

I did not use paypal

I used Click and buy.

After the transaction i got a message like 'transfer ok but the application cant handle the affirmation'

best regards

lordzimoa · Post by **lordzimoa** » Wed Jul 27, 2011 10:14 am

It was a general advise for those who do use or want to use Paypal, not a reply on your particular case, my apologies for the confusion.

Post by **IainMcNeil** » Wed Jul 27, 2011 1:22 pm

Invader if you have an order number we can try and look it up but it sounds like the transaction did not complete for some reason.

Can you mail info@slitherine.co.uk with details of the problem.