No longer receiving emails when its my turn

Obelix · Post by **Obelix** » Fri Mar 18, 2011 3:09 pm

Hi

I've been playing FOG for some time and up until a couple of days ago was always receiving emails telling me when it was my turn.

But I haven't had any in over 48 hours even though when I log in my opponent's have played their turns.

I haven't changed my settings at all, so I'm wondering if it's a problem with the email notification system, or could there be anything else?

Thanks

Bill

TJD · Post by **TJD** » Fri Mar 18, 2011 4:57 pm

I've been having the same problem for quite a while now, and I'm not alone. I posted about this issue just last week. The problem is definitely on the Slitherine side but there's no fresh information that I know of on when they're going to fix it.

In the meanwhile you might want to use that little system tray program they put out as an alternative notifier. It's stickied on the main forum.

Tim

Obelix · Post by **Obelix** » Fri Mar 18, 2011 7:51 pm

Thanks, I might give that a try as I don't like keeping my opponent's waiting too long.

One of my opponent's says that it's never worked for him at all so it could be that there are bugs somewhere. It's a great system though so I hope it can be fixed.

onone · Post by **onone** » Sat Mar 19, 2011 10:34 am

Me too, just the last couple of days. Very annoying.

Post by **IainMcNeil** » Sun Mar 20, 2011 8:15 am

The mail is being flagged as spam for some reason. We don't know why yet.

Post by **IainMcNeil** » Tue Mar 22, 2011 3:16 pm

We have tried to fix this problem. If anyone is still having e-mail problems please let us know and post the domain name of your mail. E.g. if info@slitherine.co.uk was nto working we would want to know @slitherine.co.uk. We can then look for a pattern to see if we can work out who is not getting mails and why.

keyth · Post by **keyth** » Tue Mar 22, 2011 4:16 pm

@hotmail.com here. Haven't received notifications for a while now.

CptWaspLuca · Post by **CptWaspLuca** » Wed Mar 23, 2011 1:27 pm

iainmcneil wrote:We have tried to fix this problem. If anyone is still having e-mail problems please let us know and post the domain name of your mail. E.g. if info@slitherine.co.uk was nto working we would want to know @slitherine.co.uk. We can then look for a pattern to see if we can work out who is not getting mails and why.

@gmail.com, same problem for me, no more emails from you.

TJD · Post by **TJD** » Wed Mar 23, 2011 1:30 pm

Strangely, I get Topic Reply notifications from Slitherine @Gmail no problem, but turn notifications don't make it through They're not in my spam filter.

Tim

Obelix · Post by **Obelix** » Thu Mar 24, 2011 4:11 pm

Mine are sent to @ntlworld.com

Morbio · Post by **Morbio** » Thu Mar 24, 2011 8:00 pm

I get them most of the time, but I'm reasonably certain that not all are getting through.

My domain name is googlemail.com.

Hawkeye · Post by **Hawkeye** » Sun Mar 27, 2011 11:12 am

Have never received an e-mail. Use @hotmail.co.uk

Hawkeye

Morbio · Post by **Morbio** » Sun Mar 27, 2011 11:30 am

Morbio wrote:I get them most of the time, but I'm reasonably certain that not all are getting through.

My domain name is googlemail.com.

Yesterday I found that they were going into Spam. I suspect that this is because I accidentally marked one as spam a while ago. I've recovered them now. I think this means they are getting through to googlemail.com.

TJD · Post by **TJD** » Sun Mar 27, 2011 11:52 am

Morbio wrote:
Morbio wrote:I get them most of the time, but I'm reasonably certain that not all are getting through.

My domain name is googlemail.com.
Yesterday I found that they were going into Spam. I suspect that this is because I accidentally marked one as spam a while ago. I've recovered them now. I think this means they are getting through to googlemail.com.

Negative on that. I'm still not getting them at Gmail. And they are not in the Spam can.

Tim

Triarii · Post by **Triarii** » Mon Mar 28, 2011 10:51 pm

Obelix wrote:Mine are sent to @ntlworld.com

Ditto
am also @ntlworld.com.

E-mails arrived as efficiently as a swiss clock until some point between 14/3 and 20/3 since when nothing at all.

Post by **IainMcNeil** » Wed Mar 30, 2011 1:04 pm

Thanks guys - we're looking for a new way to send mails. There may be a delay while we develop this but it will all get back on track at some point...

Cats · Post by **Cats** » Fri Apr 01, 2011 2:36 am

FYI:

@yahoo.com
@sbcglobal.net

scaz · Post by **scaz** » Fri Apr 01, 2011 3:45 am

I've never recieved an email alert for a turn. I didn't even know it was a feature!

Do you have to turn it on/set it up or should it be automatic?

It would help having that feature so I don't have to log in everyday.

Morbio · Post by **Morbio** » Sun Apr 03, 2011 11:53 pm

My notifications have stopped now too. Googlemail.com.

petran1978 · Post by **petran1978** » Mon Apr 04, 2011 6:44 pm

mine too @yahoo.gr