LT=MAJOR FAILURE TO PLEASE

wellard2006 · Post by **wellard2006** » Tue Mar 15, 2011 4:01 pm

So I order LT and go to download it and get a message that it contains a virus..attempts to contact Plimus customer service are met with a response that the site is unavailable.Ok never mind I think my disc will come anyway..the disc arrives today I go to load it and ...it fails to initialise.I get onto the Plimus Customer service site and find that I cant do anything to inform them of the products failure until after the expected date of arrival which is two weeks hence..To say that I feel cheated is putting it mildly.Indeed I may never order any more FoG digital expansions.

Whose idea was it to use a US supplier anyway.

Post by **pipfromslitherine** » Tue Mar 15, 2011 5:05 pm

The virus message is almost certainly a false positive I would imagine, but I can appreciate your caution.

Can you copy all the files from the install disk to your HD and run the installer from there? That will determine whether there is a problem with the disk.

Cheers

Pip

wellard2006 · Post by **wellard2006** » Tue Mar 15, 2011 6:21 pm

Well I tried that and all I get is a failed to open output file message when I try to install from the HD..also a failed self extraction message.

According to Norton 360 the down load file contains a Hueristic virus..and is blocked.

Post by **pipfromslitherine** » Tue Mar 15, 2011 7:20 pm

My guess would be that the failure is Norton also. If it's just saying it's a Heuristic find, that means it thinks it might be because of some guesses it is making. Do you have the most up to date data files for Norton?

I would suggest disabling Norton and trying the install from the disk or disk files again and see if that helps.

Also moving this to the Tech Support forum to ensure it gets all the right eyes on it.

Cheers

Pip

wellard2006 · Post by **wellard2006** » Tue Mar 15, 2011 10:32 pm

Disabled Norton and got the same two Messages..failed to open output file and failed self extraction

This is the first time I have ever had any trouble installing a disk for FoG.

Post by **pipfromslitherine** » Wed Mar 16, 2011 12:53 am

Hmmm. What OS are you running? Is it possible that you need to try and run as Administrator - the installers should automatically ask you if needed, but there might be something going wrong.

Cheers

Pip

Post by **IainMcNeil** » Fri Mar 18, 2011 12:06 pm

Norton unfortunately often gives false positives. If you have the later versions installed they'll actually disable the file as you download so turning it off after downloading wont help. You may need it off while downloading. I can pretty much guaramte there is no virus on teh version you download from Plimus and we've seen this issue on other machines with Norton from time to time. Unfortunatley it is outside our control.

wellard2006 · Post by **wellard2006** » Fri Mar 18, 2011 4:03 pm

Ok I can accept that norton disables the download..but why should the disk fail as well..unless it uses the same signature as the DL

Post by **IainMcNeil** » Sat Mar 19, 2011 7:54 am

If you have Norton disabled it should work unless it has somehow blacklisted the game the first time you ran. It is a bit of a mystery to be honest. Is it definitely Norton causing the problem?