Error message in first Normandy campaign battle

[TangSooDo]

At the beginning of the first Normandy battle (link up with paras) I get the following error every time I try to zoom in or go to overhead view:
Unhandled Exception!
Exp Code: 0xC0000005
Exp Flags: 0
Exp Address: 0x 4FE5799B

[pipfromslitherine]

Can you please post the contents of the error.log file (found in My Documents\My Games\BBCBA) immediately after you experience this crash. That will help us track down the cause.

I would also recommend ensuring you have the most up to date drivers for your video card.

Cheers

Pip

[TangSooDo]

Here's the contents of the error log:

CPU String: GenuineIntel
Stepping ID = 4
Model = 3
Family = 15
CLFLUSH cache line size = 64
CPU Brand String: Intel(R) Pentium(R) 4 CPU 2.80GHz
Cache Size = 1024K
UNKNOWN TAGS IN: Config\system.txt
Unknown Tag: MOVIEMODE
Unknown Tag: DYNAMICENV
Unknown Tag: LAYOUTKILLSENEMYX,
END: Config\system.txt
Found DirectX Version Number: 4.09.00.0904
Creating Device.....
MonkeyInitStart
MIS: Found DD
MIS: IsHW
MIS: SetCoop
MIS: Setting Disp Mode
Failed HW VP - trying SW
MIS: Done Init 3D Device
MIS: SDRS
MIS: Tex Enum
MIS: Init Decal Render
INITIAL LOAD 890
Playing as: 0
SIDE 0
######## EXCEPTION: 0xC0000005 at address: 0x4FE5799B
C:\Program Files\Slitherine\Battlefield Academy;C:\Program Files\Slitherine\Battlefield Academy;C:\WINDOWS
Direct3DShaderValidatorCreate9
Direct3DShaderValidatorCreate9

[pipfromslitherine]

It looks like your card cannot support what the game is trying to do - it does appear to be a fairly old video card. What kind of video card do you have installed? I would also suggest turning off shadows or reducing the shadow quality from the initial launcher screen and seeing if that helps. It may even help to drop down the main game resolution, as sometimes this can interact oddly when rendering to texture (as happens when using the shadows).

Cheers

Pip