Upgrade to 1.4 version doesn't work with my Mac

komet · Post by **komet** » Mon Dec 13, 2010 9:43 am

Hi everybody!
Just have bought a new version of FOG for my new Mac ( I've already have it on my PC ..great !)
when begin to download the patch I always nothing begin and I always have 'sorry, could load download the update.()

What to do?

Amicalement

Post by **IainMcNeil** » Mon Dec 13, 2010 11:13 am

Sorry you are having probelms. What version of FoG do you have on your mac?

komet · Post by **komet** » Mon Dec 13, 2010 3:25 pm

Thank for your answer
I have a 1.3.3 version I have bought on 1 december ( I was waiting for release of the new extension )
Merci
Alain

EricS · Post by **EricS** » Tue Dec 14, 2010 5:01 pm

Please can you try downloading the update again. When you see the message "could not download the update", there should be a button that says "Copy Details". Please click the "Copy Details" button, then paste the contents of the clipboard here. This will help us determine what's wrong.

komet · Post by **komet** » Sun Jan 02, 2011 10:17 am

This is what I have.
Merci

Detailed Information from the Updater:
1.3.2
2011-01-02 10:41:50 Already have part of "f-1.3.3-1.3.4-1.part": Ex.=12087296, Act.=24576, Total=12111872
2011-01-02 10:41:50 Trying to resume. Already downloaded 12111872/14532093 bytes.
2011-01-02 10:41:50 Downloading "files/fog/patch/osx/FieldOfGlory/patch-1.3.3-1.3.4" to "f-1.3.3-1.3.4-1_12111873.part".
2011-01-02 10:41:50 Received a socket error, code 1. Bytes downloaded=0. Will automatically retry.
2011-01-02 10:41:53 Now automatically retrying.
2011-01-02 10:41:53 Already have part of "f-1.3.3-1.3.4-1.part": Ex.=12087296, Act.=24576, Total=12111872
2011-01-02 10:41:53 Trying to resume. Already downloaded 12111872/14532093 bytes.
2011-01-02 10:41:53 Downloading "files/fog/patch/osx/FieldOfGlory/patch-1.3.3-1.3.4" to "f-1.3.3-1.3.4-1_12111873.part".
2011-01-02 10:41:53 Received a socket error, code 1. Bytes downloaded=0. Will automatically retry.
2011-01-02 10:41:56 Now automatically retrying.
2011-01-02 10:41:56 Already have part of "f-1.3.3-1.3.4-1.part": Ex.=12087296, Act.=24576, Total=12111872
2011-01-02 10:41:56 Trying to resume. Already downloaded 12111872/14532093 bytes.
2011-01-02 10:41:56 Downloading "files/fog/patch/osx/FieldOfGlory/patch-1.3.3-1.3.4" to "f-1.3.3-1.3.4-1_12111873.part".
2011-01-02 10:41:56 Received a socket error, code 1. Bytes downloaded=0. Will not automatically retry.

komet · Post by **komet** » Thu Jan 06, 2011 4:44 pm

Hum , some news?

komet · Post by **komet** » Sun Jan 23, 2011 11:04 pm

No solutions?

keithmartinsmith · Post by **keithmartinsmith** » Fri Jan 28, 2011 4:07 pm

1. What version of Mac and OSX do you have?
2. Are you using wireless to download the updates?
3. Have you tried a cable connection to your wireless router?
4. Try placing the mouse nearer the wireless router.

Some Mac's seem to time out the wireless connection very quickly unless they have a strong connection to their router (moving it closer improves the signal).

It could as simple as that.

If not if we have your model and O/S we can try to replicate your set up.
Keith

komet · Post by **komet** » Mon Feb 07, 2011 11:34 am

Now I try with my ethernet cable directly to my router but no beeter results.

I have a Mac OS X 10.6.6 - Macbook Pro

thanks for your help.
Alain

komet · Post by **komet** » Tue Feb 22, 2011 2:50 pm

Still no solutions?
I've just seen about my first message .. december ...
Hope is a great value !

Post by **pipfromslitherine** » Tue Feb 22, 2011 4:07 pm

Just a check, but when you did a direct connection did you disable wireless as well, to ensure the Mac didn't attempt to use it?

Cheers

Pip

komet · Post by **komet** » Wed Feb 23, 2011 10:37 am

I'm not sure I'll make a try monday to try this.
Amicalement
Alain