Registering serials

Tech support for PC & Mac. Please post your OS and version number when reporting bugs.

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pyortr
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 15
Joined: Tue Feb 23, 2010 3:13 am

Registering serials

Post by pyortr »

I had to buy ROR again due to losing the old copy and the need to install on a new OS. I cannot overwrite the old serial on MyPage to play multiplayer. Any suggestions?
pyortr
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 15
Joined: Tue Feb 23, 2010 3:13 am

Post by pyortr »

I tried to use the old serial with the new copy of ROR, but the system will not let me do that. I get a message that says I have to purchase ROR (which I just did, for the second time). Bottom line is I successfully looaded ROR but I cannot use it because the serial is different.
IainMcNeil
Site Admin
Site Admin
Posts: 13558
Joined: Fri Apr 01, 2005 10:19 am

Post by IainMcNeil »

Look at MyPage to find your serial numbers. Just log in to the homepage and you'll see it there. You need to use the original serial number.
pyortr
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 15
Joined: Tue Feb 23, 2010 3:13 am

Post by pyortr »

Roger. Did that. It still does not let me use ROR. With that serial, FOG tells me I need to buy the program.
IainMcNeil
Site Admin
Site Admin
Posts: 13558
Joined: Fri Apr 01, 2005 10:19 am

Post by IainMcNeil »

You need to make sure you install using the same set of serials as registered to your account. You never need to buy new ones - if you lose the files tell us and we'll issue new links to download.

You may have to install fog too if you used different serials.
pyortr
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 15
Joined: Tue Feb 23, 2010 3:13 am

Post by pyortr »

Okay; consider it a donation. I need a new link for ROR using the serial registered on My Page. Thanks much. I'm a big fan . . . :-)
IainMcNeil
Site Admin
Site Admin
Posts: 13558
Joined: Fri Apr 01, 2005 10:19 am

Post by IainMcNeil »

Mail info@slitherine.co.uk with your order details and they'll sort you out with a download.
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