Payment Authorization Failed

FranzVonG · Post by **FranzVonG** » Sat Oct 16, 2010 4:24 pm

I'm trying to buy FoG with relative expansions, but every time I check out I receive a red "Payment Authorization Failed".
I'm using a regular VISA cc, that I use often online without problems.

Please, how can I give you my money?

Post by **IainMcNeil** » Sun Oct 17, 2010 8:32 am

Sorry you are having problems. Is this a digital download or boxed copy you are trying to order?

FranzVonG · Post by **FranzVonG** » Sun Oct 17, 2010 8:56 am

digital download, FoG + RoR + SoA + IF.
I've tried again this morning, keep failing.

Is it normal that the security number (the 3 numbers on the back) is never asked?

EDIT: I've also tried with other 2 different cc, same results... If the shop it's working as intended, I'm doing something wrong on my side..

Post by **IainMcNeil** » Sun Oct 17, 2010 9:47 am

Where are you trying to order from. Obviously its bad if any order is rejected....

Is there a reference number anywhere in the order process you can give me to track it down?

FranzVonG · Post by **FranzVonG** » Sun Oct 17, 2010 10:08 am

I'm trying from Italy, with both VISA and MasterCard, but still no way to complete the process ("Payment Authorization Failed" when checking out).

Reference Number: 8828816324.

One thing that I've noticed, the ref number is always the same, no matter how many times I log in/out, change products, empty the cart, etc.
And even logging in and out and empting it, the cart keeps my previous selections (I've tried both with Firefox and IE)...

Thanks for your help

FranzVonG · Post by **FranzVonG** » Sun Oct 17, 2010 3:44 pm

I've tried with another CC and finally it worked.

Thanks for the help

Post by **IainMcNeil** » Mon Oct 18, 2010 8:26 am

Glad it worked but I'd really like to know why it failed - not many people would be as persistent as you!

Adraeth · Post by **Adraeth** » Mon Oct 18, 2010 9:02 am

If this may help, i had no problem using VISA